Delivery Driver Customer Service

James Phillips

Windsor Mill, MD *****

*******@*****.***

+1-443-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Delivery Driver

Project YTG-Gwynn Oak, MD

March 2016 to September 2024

• Delivered packages and goods to customers in a timely and efficient manner

• Maintained accurate records of deliveries, including time of delivery, recipient's name, and any special instructions

• Adhered to all traffic laws and regulations while operating company vehicles

• Provided excellent customer service by addressing inquiries and concerns promptly and professionally Assitant Manager

Clauss Liquors-Glen Burnie, MD

May 2015 to June 2024

• Assisted in the management of daily operations, ensuring smooth and efficient workflow

• Supervised and trained a team of XX employees, providing guidance and support to maximize productivity

• Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction

• Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage

• Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times

Delivery Driver

Aaron's Sales and Lease-Windsor Mill, MD

October 2011 to December 2015

• Delivered packages and goods to customers in a timely and efficient manner

• Maintained accurate records of deliveries, including time of delivery, recipient's name, and any special instructions

• Ensured the safe handling and transportation of fragile or perishable items

• Collaborated with dispatchers to coordinate daily delivery schedules

• Provided excellent customer service by addressing inquiries and concerns promptly and professionally

• Resolved delivery issues or discrepancies in a timely manner to ensure customer satisfaction

• Performed routine vehicle inspections before each shift to ensure proper functioning of brakes, lights, tires, etc

• Followed established safety protocols for loading/unloading packages or goods from the vehicle Delivery Driver

Hammer Head Trucking-Baltimore, MD

April 2008 to June 2012

• Delivered to construction sites, rocks, asphalt, sand packages and goods to customers in a timely and efficient manner.

• Adhered to all traffic laws and regulations while operating company vehicles

• Managed delivery routes effectively to optimize efficiency and minimize fuel consumption

• Collaborated with dispatchers to coordinate daily delivery schedules

• Resolved delivery issues or discrepancies in a timely manner to ensure customer satisfaction Delivery Driver

Powell's Trucking-Baltimore, MD

February 2004 to January 2008

• Delivered to construction sites, rocks, asphalt, sand packages and goods to customers in a timely and efficient manner.

• Adhered to all traffic laws and regulations while operating company vehicles

• Managed delivery routes effectively to optimize efficiency and minimize fuel consumption

• Collaborated with dispatchers to coordinate daily delivery schedules

• Resolved delivery issues or discrepancies in a timely manner to ensure customer satisfaction Education

High school diploma

Walbrook Senior High-Baltimore, MD

September 1980 to June 1982

Skills

• Customer service

• Heavy lifting

• English

• Moving

• Box truck

• Basic math

• Driving

• Communication skills

• Commercial driving

• Delivery Driver Experience

Certifications and Licenses

Driver's License

Non-CDL Class C

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