Customer Service Project Manager

JERALD BONIFACIO

**** ****** **., ****** *********, Pasig City

091******** / ***************@*****.***

OBJECTIVE

To obtain an exciting and challenging position in the BPO industry. To utilize, maximize, and enhance my knowledge, skills, and abilities to achieve company goals and pursue career growth possibilities.

KEY QUALIFICATIONS

●Over 9 years of experience in BPO industry.

●Proficient in English.

●Have the required in MS Office and the basic computer functionalities.

●Self-motivated and future driven.

WORK EXPERIENCE

Everglow AI OPC

November 2023 – February 2025

Pasig City

●Project Manager

Infosys BPM Ltd.

August 2022 – February 2023

Taguig City

●Answering customer service and financial-related queries

Concentrix October 2021 – April 2022

Taguig City

●Answering customer service and Technical related queries

●Chat support

Fusion BPO Services September 2017 – November 2020

6th floor The Orient Square Building, Ortigas Center, Pasig City

●Team Leader

●Handles training, take escalations, drives performance ● Payroll

Harte Hanks

4th floor Market! Market! Mall, Fort Bonifacio, Global City, Taguig July 2017 – September 2017

●Answering customer service and Technical related calls.

VXI Global Solutions

Waltermart Munoz, Quezon City May 2017 – July 2017

●Answering customer service and Technical related calls.

Fusion BPO Services August 2013 – May 2017

6th floor The Orient Square building, Ortigas Center, Pasig City

●Officer in charge

●Takes escalations, drives performance

●Answering directory assistance calls

●Chat support for SPENT account

iTouchPoint Softech Pvt., LTD. February 2013 - August 2013

22nd floor IBM Plaza, Eastwood City, Quezon City

●Answering directory assistance calls

EDUCATION

College

Trent Information First – Taytay, Rizal June 2010 – April 2012

● Hotel and Restaurant Management - Undergraduate

Pamantasan ng Lungsod ng Pasig – Pasig City - Undergraduate June 2007 – April 2008 ● Bachelor of Science in Elementary Education

High School

La Immaculada Concepcion School – Pasig City June 2003 – April 2007 ● High School Diploma

Elementary

Napico Elementary School – Pasig City June 1997 – April 2003

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