remote work at home patient care representative assistance
Resume:
Bernadette Anderious
Aurora, CO • **********.*********@*****.*** • 720-***-****
Dedicated, multilingual (Assyrian/Arabic) Professional with years of experience supporting teams and individuals to achieve their goals. A motivated individual with a proven record in providing exceptional customer service and ensuring the seamless operation of front desk activities. Adept at handling diverse administrative tasks such as filing, scheduling, scanning, data entry, and photocopying. Ample experience in keeping client files, records, and documentation. A creative and analytical person can identify gaps and devise solutions to complex situations. A resolute individual with strong, verbal, written, and active listening skills who builds positive relationships with clients and teams using a flexible and relatable approach. Utilizes various organizational and multitasking skills to promote workplace efficiency and success.
•Customer Service & Support
•Filing Scheduling Scanning
•Data Entry Recording
•Microsoft Office Suite
•Problem Solving
•Conflict Resolution
•Confidentiality
•Excellent Communication
•Detailed Organized.
•Flexible Adaptable
•Time Management
•Multitasking Prioritizing
AlfaBEST Home Care Greenwood Village, CO 2023 July – March 2025
Home Care Provider (Caregiver)
Deliver personalized in-home care to older adults and patients with disabilities, enhancing their quality of life by addressing daily needs such as feeding, bathing, and dressing.
Provide light housekeeping services, creating a clean and comfortable environment for clients while also promoting independence skills to foster self-sufficiency.
Document and record daily tasks to track client progress, and tailor individual goals to meet current client needs.
Denver Sheriff Health Services Denver, CO 2022 May – July 2022
Medical Assistant
Conducted thorough health assessments by checking vital signs, administering COVID and TB tests, and performing as-needed EKGs, ensuring correct and prompt results for prompt patient care.
Maintained strict adherence to infection control protocols, ensuring proper cleanliness and hygiene in medical settings.
Demonstrated strong organizational and multitasking skills by efficiently managing reception, registration, and clerical duties, easing smooth patient flow, and supporting overall office operations.
Collaborated with healthcare professionals to document and record vital patient information for over fifty individuals, tracking and updating medical records while administering prescribed treatments.
Denver Health Hospital Denver, CO 2020 Dec – 2022 May
Temperature Screener & Runner Pharmacy Patient Access Specialist Tester
Facilitated an efficient registration and check-in process for over fifty patients daily, ensuring a smooth and organized entry into the healthcare facility.
Addressed patient inquiries, questions, and concerns with professionalism and empathy, catering to individuals of all ages and fostering a positive and supportive environment.
Managed medical records by generating patient forms for vaccines and meticulously updating information in the clinic’s computer system.
Enhanced patient satisfaction by consistently providing excellent customer service and ensuring a patient-centered approach to the registration and check-in process.
We collected and recorded the temperatures of all staff, patients, and visitors to screen for COVID-19, always ensuring a safe and clean environment for the hospital.
Bernadette Anderious
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Rocky Mountain Medical & Health Care Inc. Denver, CO 2019 Nov – 2020 Feb
Medical Assistant Internship & Volunteer
Aided with preparing patients for examination, collected vital signs to present to doctors, obtained and updated patient medical history, and administered immunizations/injections.
Completed administrative tasks such as scanning, faxing, filing, and stocking patient care areas with essential supplies.
Communicated efficiently with clinic staff, patients, and visitors, easing an organized and smooth flow of operations.
Brookdale Mountain View Alpine Home Care Denver, CO 2016 May - 2018 Oct
Personalized Living Assistant (Caregiver) Home caregiver
Offered dedicated in-home care to a diverse caseload of patients, providing support with shopping, scheduling, preparing meals, and light housekeeping.
Addressed a range of daily needs for over ten patients, including dressing, bathing, and feeding, while cultivating strong trust and rapport through attentive and compassionate support.
Managed and oversaw the prompt administration of medications, adhered to prescribed schedules, and promoted the health and safety of patients.
Pharmacy Technician Zahra Pharmacy Baghdad, Iraq 2009 Oct – 2010 Oct
Prepared medication for customers
Aided customers with questions about their prescriptions.
Helped patients in the office by taking blood pressure, checking blood sugar levels, and administering vitamin and vaccination injections.
Pharmacy Technician Provisional License, State Board of Pharmacy Colorado Department of Regulatory Agencies
Division of Professions and Occupations 2025
Pharmacy Assistant and Technician Certification Alison (The CPD certification services) 2024
NorthStar Certification Foundations of Digital Literacy – JFS of Colorado Denver, CO 2024
OSHA Certification (10 Hrs.) 29-006****** Mountain West OSHA Education Center Denver, CO 2023
BLS Renewal Certification (CPR & AED) Foothills CPR LLC Denver, CO 2023
Medical Assisting Certification (HOSA, National Honor Society), Pickens Technical College Aurora, CO 2019
High School Diploma Commercial Department External High School Baghdad, Iraq 2006 - 2007
Volunteer Library Assistant Eloise May Library Denver, CO 2014 Feb – 2014 Oct
• Assisting customers and answering questions to help them find books.
Light cleaned, organized, and sorted categorized books and CDs with correct shelf placement according to library classification systems.
Community Health Volunteer Baghdad, Iraq 2006 Jan – 2012 Oct
Educated patients on medications.
Visited sick members of the community.
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