Customer Service Technical Support

Leduc, Alberta T*E*G* 825-***-**** ****************@*****.***

BIRPAL SINGH SANDHU

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

PROFESSIONAL

SUMMARY

SKILLS ● Delivering goods

● Data Collection

● Report Generation

● Paperwork Processing

● Complaint resolution

● Order Processing

● Customer Service

● Computer Proficiency

● Record preparation

● Microsoft Outlook

● Technical Support

TRANSPORT DRIVER 08/2024 to Current

Lululemon

DELIVERY DRIVER 02/2022 to 01/2024

Victoria Secret, Calgary, AB

WORK HISTORY

● Improved on-time delivery rates by efficiently planning and scheduling transport routes. Boosted customer satisfaction through timely communication and addressing concerns promptly.

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● Maintained a clean driving record, adhering to all traffic laws and safety regulations. Conducted regular vehicle inspections, ensuring proper maintenance and compliance with safety standards.

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● Collaborated with dispatchers to ensure accurate and timely deliveries for clients.

● Operated with safety and skill to avoid accidents and delays.

● Inspected vehicles before and after trips to verify safe and reliable operation.

● Utilized GPS and other navigation systems to minimize delays with well-planned routes. Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.

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● Maintained high customer satisfaction by working quickly and accurately. Delivered packages to residential and commercial areas, often navigating tight, narrow streets.

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● Kept accurate records of delivery data related to weight, time and destination.

● Documented mileage, deliveries, pickups, customer issues and damages. Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.

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Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.

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● Maintained telephone and radio contact with supervisor to receive delivery instructions.

● Navigated delivery routes efficiently to ensure timely arrivals and customer satisfaction.

● Managed inventory by performing accurate checks and maintaining stock levels in delivery vehicle.

Communicated effectively with dispatch to coordinate deliveries and resolve issues promptly.

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Adhered to safety regulations while operating delivery vehicle, ensuring compliance with local laws.

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Maintained thorough records of deliveries, documenting any discrepancies or delays encountered during routes.

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Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

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● Completed on-time deliveries by choosing best and most efficient routes.

● Managed customer inquiries and complaints in polite and professional manner. Communicated with dispatchers to stay informed of changes to routes and delivery schedules.

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● Inspected and maintained delivery vehicles regularly to keep in safe working order. Lambton College, Toronto, Ontario, Canada

Master of Science, Enterprise Systems, 11/2017

Class Rank 2/40

EDUCATION

English - Full Professional

Full Professional

LANGUAGES Hindi - Full Professional

HOBBIES AND Team player

INTERESTS

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