Support Technician Information Technology

Jayber Collado

Email: *********@*****.***

Phone: 206-***-****

Address: **** * ***** ** *** T202

Des Moines, WA 98198

Jayber's LinkedIn

Objectives

Highly accomplished, goal-driven, and quick learner with an impressive hands-on knowledge base encompassing the entire spectrum of information technology networking, systems administration, and cybersecurity. Special expertise in Cisco routers and switches, AWS and Azure cloud technologies, cybersecurity analysis, cyber defense, and incident response.

Technical Skills

Cybersecurity Tools & Technologies: SIEM tools (Splunk, ArcSight), firewalls, IDS/IPS (Snort, Suricata), EDR tools (CrowdStrike, Carbon Black).

Routing and Switching: implementing basic configurations, ospf, vlans, ACLs and ports. Troubleshooting layer 2(switches) and Layer(router), as well as utilizing Wireshark and traceroute. Majority of my experience is from cisco packet tracer, and some on-premises at my school.

Professional Experience

PISCES SOC Analyst (Public Infrastructure Security Cyber Education System)

Served as an operational SOC analyst for monitoring local governments in Washington State as part of cyber defense coursework.

Evaluated network traffic using time-domain and signature-based analytics.

Created tickets and local government customers were notified when events were confirmed as security incidents.

Completed 60 hours of monitoring alerts.

Submitted 35 tickets.

Certifications

Cisco Certified Support Technician (CCST) Cybersecurity (December 2024)

Cisco Certified Support Technician (CCST) Networking (June 2023)

Educations

BAS IT-Cybersecurity and Networking Green River College (Anticipated completion June 2026)

AAS-T IT-Cybersecurity & Networking Green River College (Graduated June 2024)

Additional Skills

-Bilingual: Fluent in both English and Filipino -Music: R&B, Pop, K-pop, Lofi, Rain drops

-Hobbies: Gym, Basketball, Knitting, and Games -PSSC: Firefighter Trainee

-Photography: Complete beginner(using Fujifilm x-m5)

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