Program Manager Project

Professional Summary

Seasoned IT Infrastructure Project Manager with 15+ years leading mission-critical engagements in highly regulated, fast-paced environments. Expertise includes enterprise data center migrations, AWS/cloud transformations, security-centric infrastructure initiatives, and API gateway integrations. Known for driving projects independently, building trust with executive and technical stakeholders, and negotiating competing priorities to deliver on time and within budget.

Core Competencies

Senior Infrastructure Project Management

AWS Migration & Cloud Transformations

Axway API Gateway Implementation

Security-Focused Infrastructure Design

Strategic Planning & Risk Management

Vendor Negotiations & Contract Oversight

Stakeholder Engagement & Executive Communication

Initiative-Driven, Independent Leadership

Agile/Scrum & Waterfall Methodologies

Infrastructure Automation & DevOps Coordination

Professional Experience

Verizon / Innovasolutions — Senior Engagement Manager / Program Manager 08/2023 – Present

Lead end-to-end infrastructure and security projects across multiple data centers, standardizing processes and reducing deployment time by 30%.

Architect and execute cloud migrations (AWS, Azure, GCP), including network redesign, security hardening, and data replication.

Integrate Axway API Gateway to streamline secure data exchange between on-prem systems and cloud services.

Negotiate SLAs and vendor contracts, balancing budget constraints with performance requirements.

Collaborate with C-suite sponsors and steering committees to align technical roadmaps with business objectives.

Amazon / TEKsystems — Senior Technical Program Manager 12/2022 – 08/2023

Managed global data center cutovers for robotics logistics, coordinating cross-functional teams in the US and Europe.

Designed and deployed AWS landing zones, VPCs, and transit gateways to support scalable, secure environments.

Negotiated priority shifts and resource allocations amid evolving business requirements.

Served as primary liaison between application developers and infrastructure engineers, fostering collaboration and rapid issue resolution.

USAA / TEKsystems — Program Manager & Scrum Master 07/2022 – 09/2022

Drove a high-visibility AWS migration of critical banking workloads, implementing security controls and automated guardrails.

Orchestrated competing priorities across application, security, and network teams, ensuring zero service disruptions.

Facilitated Scrum ceremonies and led risk assessments, translating findings into actionable remediation plans.

Dell NAS Global Engineering / TEKsystems — Senior Program Manager 06/2021 – 06/2022

Oversaw hybrid cloud/on-prem storage infrastructure rollouts for global engineering sites, enforcing ITIL-aligned change and incident processes.

Developed deployment playbooks and runbooks that reduced Mean Time to Repair (MTTR) by 40%.

Championed proactive escalation management and executive reporting on project health (SPI, CPI, risk registers).

Ascension Healthcare (ADDG) / TEKsystems — Program Manager 10/2020 – 06/2021

Consolidated 56 ministry data platforms into a secure Google Cloud environment, enforcing HIPAA-aligned controls.

Led stakeholder negotiations and roadmap prioritization to balance clinical reporting needs with infrastructure constraints.

Automated data ingestion pipelines and configured role-based access via Axway API Gateway.

Stepp Consulting — CEO & Principal Consultant 01/2010 – 08/2019

Directed a boutique PMO delivering security-focused infrastructure and cloud migration services for Fortune 500 clients.

Implemented Axway API Gateway for banking and healthcare integrations, enhancing data governance and auditing.

Managed multi-year engagements, consistently maintaining high client satisfaction and repeat business.

Mentored PM teams in Agile, Waterfall, and hybrid delivery, fostering initiative and accountability.

SAP NS2 / IBM — Senior Infrastructure Consultant (GFEBS) 03/2019 – 01/2020

Designed multi-region AWS and GCP architectures for DoD financial systems, ensuring compliance with NIST 800-53 controls.

Automated change and configuration management in ServiceNow and Cherwell, improving deployment auditability.

Education

Central Michigan University

• M.S., International Business – Technology & Infrastructure Development

• B.S., Public Administration

Certifications

PMP (Project Management Professional)

ITIL v3 & v4 Foundation

Six Sigma Green Belt

Axway API Gateway Practitioner

AWS Certified Solutions Architect – Associate

Technical Proficiencies

Cloud & Infrastructure • AWS (VPC, IAM, Transit Gateway, CloudFormation) • Azure • GCP • On-prem Data Centers • API & Integration • Axway API Gateway • RESTful Services • Microservices Security • Security & Compliance • NIST 800-53/RMF Controls • HIPAA & FedRAMP Standards • IAM, RBAC • Automation & DevOps • Terraform • Ansible • Jenkins • Monitoring & Reporting

• ServiceNow • Splunk • Power BI • Methodologies & Tools • Agile (Scrum/SAFe) • Waterfall • Planview • JIRA • Confluence

Selected Achievements

Reduced AWS migration costs by 25% through rightsizing and reserved instance strategies.

Delivered a 1-year, security-focused data center transformation on schedule and under budget.

Built a cross-functional governance forum that cut project approval cycles by 50%.

Credited with exceptional client retention—90% of engagements renewed or extended.

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