Supervisor Customer Service
Resume:
CRALE’ A PHILLIPS
*** ******* **** ** *******, MS 39056 • Cell: 60)1-218-1202 • **************@*****.*** Professional Summary
Exceptional leader talented at counseling, communication and writing. Mental Health Professional and MST Therapist with 13 years experience. Technically-savvy with outstanding relationship building, training and presentation skills. My typing speed is 45 wpm. I am experienced in Microsoft Excel, Powerpoint, Word, and many other systems including TACS (Time Attendance Control System). I am very familiar with data entry and payroll. I also have six years of managerial skills. I am currently the finance and data entry supervisor for the United States Postal Service where I supervise and do payroll each week for 63 employees. Areas of expertise include data entry programs as well as management.
Skills
Strong verbal communication Conflict resolution
Self-motivated Team leadership
Powerful negotiator Data Entry and payroll
Extremely organized Typing Skills 45 wpm
Work History
Customer Service, Data Entry,and Finance Supervisor 10/2023 to Current United States Postal Service- Tallulah, LA
I have six years of managerial skills. I am currently the finance and data entry supervisor for the United States Postal Service where I supervise and do payroll each week for 63 employees. Full Time Regular Clerk, 04/2023 to 10/2023
United States Postal Service- Tallulah, LA
I sort incoming mail and distribute it to the carriers and other clerks for delivery. I service customers, sell postal products, and participate in ensuring that the day to day operations at Tallulah Post Office are executed efficiently. Part Time Flexible Clerk, 03/2016 to 04/2023
United States Postal Service- Newellton, LA
I sort incoming mail and distribute it to the carriers and other clerks for delivery. I service customers, sell postal products, and participate in ensuring that the day to day operations at Newellton Post Office are executed efficiently. Multi Systemic Therapist, 09/2009 to 06/2022
Cognitive Development Center – Tallulah, LA
I counsel with adolescents between the ages of 11-17 who are at risk of being taken out of the home or placed on probation. I provide intense therapy sessions two to three times a week working hands on with the parents to try and redirect the children's negative behavior so that they don't get taken out of the home or placed on probation. Child Residential Worker, 05/2008 to 05/2009
Christian Acres Alternative – 200 Bailey street
I worked hands on with the male youth at this facility. I directed them in their daily routines at this facility which included: doing chores, up keeping of hygiene, and also assisted other staff with traveling with the youth to different outings including movies, dinners, etc.. . Cashier, 02/2003 to 07/2007
Doug's Market – 400 East Darrow Street Tallulah, LA I was a cashier at this job. I swiped and bagged groceries. I also periodically zoned the aisles. Education
Master of Science: Criminal Justice, 2009
Grambling State University - Grambling, 71245, LA
Bachelor of Science: Criminal Justice, 2007
Grambling State University - Grambling, 71245, LA
High School Diploma: 2004
Reuben McCall Senior High School - 800 Wyche Street Tallulah, LA 71282 Accomplishments
In 2014, I received the MST Adherence Award for outstanding TAMS (Therapist Adherence Measurement) From March 20, 2018 to June 2, 2018, I was 204B (acting supervisior) at Rayville Post Office in Rayville, LA. From June 14, 2018 to July 17, 2018, I was OIC (Officer in Charge/acting postmaster) at Newellton Post Office in Newellton, LA.
References
Torratio Williams
P.O. Box 693
Tallulah, LA 71284
Business reference known for 14 years.
Erma Lindsey, Retired Social Security Administration 805 Washington Street
Tallulah, LA 71282
Personal reference known for 25 years.
Willie Williams, Postmaster-USPS
United States Postal Service
1 Saint Ann Drive
Mandeville, LA 70471
Business reference known for three years.
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