Data Entry Specialist

LAURA D. THOMPSON

***************@*****.*** . 214-***-****

OBJECTIVE

Obtain a position as a Data Entry Specialist utilizing my years of experience in data entry and finance, my strong attention to detail and accuracy, together with my positive proactive attitude, excellent communication and organizational skills, ability to work as a strong member of the team as well as independently with minimal supervision to meet deadlines. I have a strong working knowledge of Windows and Microsoft including Excel and am proficient in 10-key and typing.

PROFESSIONAL EXPERIENCE

September 2021- Present LifePath Systems Early Childhood Intervention McKinney, TX

Remote Data Entry/Billing/Support Professional

Review and Audit staff documentation for accuracy and completeness prior to entering data into state database

Ensure all data is entered accurately for timely claims and application processing

Research patient insurance coverage, eligibility and request prior authorization

Verify and enter new and updated patient insurance information in multiple databases

Import various types of requests into imaging and workflow systems

Validate, scan and upload client documents and patient requests to database

Follow up with staff to ensure all tasks are completed within timelines

General Clerical Assistance and Support to Staff and Supervisor

HIPAA and PHI compliance

January 2018-July 2021 Hampton Inn by Hilton McKinney, TX

Housekeeping Supervisor/ Housekeeper

Responsible for contributing to the positive guest experience by ensuring the room meets hotel standards

Assign and coordinate housekeeping assignments to the team

Coordinate with the front desk to ensure the hotel operations are in sync

Clean, dust, polish and vacuum each assigned room as well as change all used linens and restock amenities

May 2014-April 2017 Hilton WorldWide Carrollton, TX

Remote Diamond Desk Coordinator

Responsible for answering incoming telephone calls and assisting Diamond members with all aspects of making, modifying, and canceling room reservations

Assist Diamond members with resolving any account issues or hotel issues

Responsible for meeting revenue objectives, customer satisfaction, and productivity targets

October 2013-May 2014 Michaels Plano, TX

Seasonal Cashier

Perform various duties including all cash register operations and related customer service duties, greeting and assessing customer needs and providing assistance

2012-April 2013 Powerlink Settlement Services Coppell, TX

Onsite Closing Assistant for Homeward Residential

Responsible for ensuring all tasks are completed in a timely manner including assigning closing offices, review closing timelines and obtain extensions or cancellations when necessary

Deed Execution for Power REO Closers including Notarization, Scanning, Uploading and sending out deeds via UPS by end of business day

Follow up with Safeguard Onsites for status of repairs to expedite closings

Filing, scanning and storing all required documents; Research, locate and send out previous documents for various departments when needed

Assist multiple departments in problem solving and prioritizing to meet the goal at hand while maintaining a high level of positive customer service and confidentiality

2008- 2011 Veritas National Field Service Flower Mound, TX

Account Coordinator

Building and maintaining relationships with clients and field agents nationwide

Research Market for new field agents and potential clients

Monitor, Research, Edit and Proofread confidential reports submitted by agents before compiling finished products for the client

Create, maintain and monitor Excel database of completed and in progress field calls

Create, maintain and monitor Excel database of all existing and new field agents

Create and Package marketing material for new and prospective clients

2005- 2008 Credit Union of Texas Lewisville, TX

Member Service Loan Officer

Process and complete member transactions including Loan Applications, Payments, Requests and Modifications, open New Accounts, cash and check deposits and withdraws, IRA’s, CD’s

Met monthly cross sell product goals as well as maintained balanced drawers

General Clerical Assistance and Support to the Supervisor; Back up receptionist

Assist and guide tellers in making decisions and judgment calls

1996- 2005 Larry’s Family Restaurant The Colony, TX

Night Manager/Waitress

Performed many various duties including cleaning the restaurant, waitress, cashier and balancing registers at closing; Create all printed materials including menus, promotional items and various collateral as needed; Accountable for customer satisfaction

EDUCATION

2001-2004 Collin County Community College Plano, TX

Associates of Applied Science Major: Graphic Design and Visual Communication

Graduated Magna Cum Laude; Member Phi Theta Kappa; Emerging Scholar Award in English/Writing

SOFTWARE EXPERIENCE

Microsoft Word, PowerPoint, Excel, Outlook; Adobe Photoshop and Illustrator; Type: 45 wpm & Strong 10 key experience, SmartCare EHR, TKIDS state database

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