Customer Service Quality Control

AS

ASHLEY STETSON

**********@*****.*** 508-***-**** New Bedford, MA 02740

Meticulous Cleaner - Housekeeper with good performance record maintaining clean, sanitized and tidy environments for guests and clients. Skilled at deep cleaning, dusting, and polishing. Proven history of performing with excellent work ethic and dependability.

Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly- developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.

Time management

Problem-solving

Quality control

Attention to detail

Customer service

Cleaning and sanitizing

Verbal and written communication

Multitasking and organization

Record keeping

Flo-staffing LLC Middleton,

Massachusetts

Scheduling Specialist

10/2024 - Current

Scheduling over 100 clinicians with over 25 facilities Answering and communicating via phone and email 24/7 Checking for proper licenses, documents, and other information Conducting interviews and hiring procedures

Cleaning Unlimited Forestdale,

Massachusetts

Cleaner

04/2021 - 09/2024

Turned over Air BnBs on Cape Cod

Performed deep cleans, commercial cleans, and weekly maintenance cleans Have a vast knowledge of cleaning products

Laundry and bed making

Prime Dental Inc East Wareham,

Massachusetts

Insurance Specialist

11/2014 - 11/2020

Reviewed insurance policies to ensure compliance with existing regulations.

Developed and implemented strategies for reducing risk exposures and maximizing profitability.

Analyzed financial statements to determine appropriate levels of coverage for clients.

Worked directly with patients to determine insurance coverage and financing options

Calculated and entered all incoming checks and payments Billed all procedures to insurance and collected all payments The Road House Hyannis, Massachusetts

Server

11/2018 - 04/2020

Greeted guests and provided menus.

Provided excellent customer service to ensure satisfaction. Assisted in training new servers.

Maintained knowledge of current menu items, garnishes, ingredients and Summary

Skills

Experience

preparation methods.

Took orders from customers accurately and in a timely manner. The Salter School Fall River, MA

Medical Records in Billing And Coding

02/2013

Bristol Community College Fall River, MA

Some College (No Degree) in Psychology

Education and Training

Contact this candidate