Customer Service High School

TRACI ALLEN

**********@*****.*** 770-***-**** Mount Airy, GA 30563

Summary

Dedicated team player adept at managing customer service and claims processing for policyholders. Looking for a long-term position with a growth-oriented company.

Skills

• Accident Review

• Time Management

• Settlement Determinations

• Insurance Claims Review

Experience

State Farm Atlanta, GA

Claims Associate

01/2013 - 03/2018

• Determined liability, compensability and benefits due on each claim.

• Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.

• Reviewed documentation and accounts to gain full picture.

• Assisted claimants, providers and clients with problems or questions regarding claims.

• Processed claims for payment or forwarded to appropriate personnel for further investigation

Publix Sugar Hill, GA

Front End Manager

06/1997 - 01/2004

• Managed cash flow of store, including cashier operations, bookkeeping and security.

• Managed customer complaints and rectified issues to complete satisfaction.

• Reviewed employee performance and determined areas in need of improvement.

• Handled payment processing and provided customers with receipts and proper bills and change.

• Put together schedule for floor staff according to skill sets and coverage needs.

• Provided administrative support to coworkers, taking on additional tasks during high-volume periods.

Education and Training

North Gwinnett High School Suwanee, GA

High School Diploma

06/1998

North Georgia College & State University Dahlonega, GA

Business Administration And Management

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