Customer Service
Resume:
Jonathan Waller
Sugar Hill, GA 30518
************@*****.***
Authorized to work in the US for any employer
Work Experience
Materials Handler
McKesson-Suwanee, Ga
January 2025 to Present
Materials handling in a warehouse for the healthcare supplies industry. Licensed in pallet jacks and order pickers. Responsible for building carts for order picking and sorting. Repacking and shipping of orders to be shipped out to commercial and residential customers. Trained in multiple areas in the warehouse operations. Flooring Associate
Into The Woods Flooring-Suwanee, GA
March 2024 to September 2024
Flooring Sales professional for residential, commercial and remodeling companies. Phone sells and in-home scheduled appointments to measure and discuss scopes of work. Responsible for designing and developing customers' Flooring needs and making dreams a reality. Staying on top of current trends and manufacturing updates is one of the main duties. Communication with customers is paramount in closing projects. Project management is needed to complete projects on time. Commercial projects require reading blueprints and plans to do estimates. Understanding the installation process is very important to make sure estimates reflect all materials and labor costs are all accounted for in the estimates.
Sales Associate
Prestigious Flooring & Design LLC-Alpharetta, GA
January 2021 to May 2023
Responsible for day to day operations of the showroom. Assisting customers with design and flooring needs. Work with remodeling and reclamation companies with flooring needs. Warehouse work with forklift operations. Meeting with company representatives to provide updated flooring materials. Customer service is a key responsibility as well. Sales are the driving force for this company.
Design Associate
Hillman Flooring & Design-Sugar Hill, GA
May 2014 to January 2021
Responsibilities include educating customers on various product options to satisfy their requirements. Reviewing customers’ needs and wants to better assist them with the correct product selections. Specializing in carpet, hardwood, laminate, LVT, tile and vinyl products. Handles customers from the start of the project all the way to completion. Production management is a key in the full turnkey service that I was responsible for. I handled merchandising the showrooms with meeting with vendors, all pricing and specials. Production Support / Flooring Associate
Flooring America Expo, Ideal Interiors, dba-Suwanee, GA January 2013 to December 2014
Responsibilities included assisting retail customers with flooring selections, design and budget considerations. Handled flooring selections for insurance claim customers with multiple agencies. Able to work with insurance claims budgets to assist customers to stay within budgets or assist with upgrades. Use RFMS to track customer’s information and use Schedule Pro to schedule the installations with the installers. I am also responsible for communications with installers and provide them with scopes of work, pick tickets and work orders for the installations. I work with project managers and estimators with customer service issues. Flooring Sales Specialist
Lowe’s-John’s Creek, GA
January 2012 to December 2013
Assisting customers in the Flooring department and customer service in assisting customers with their project needs. Inventory and restocking as needed.
Flooring Consultant
Excel Carpet Flooring-Atlanta, GA
January 2009 to December 2011
Responsibilities included retail and designer customers with selection and design of flooring needs in the showroom. Also, responsible for shop at home services where samples are brought out to the customer homes for selections and design help. Handled commercial customers with selections and design services as well. Flooring Consultant / Manager
Dalton Carpets, Inc.-Norcross, GA
January 2005 to December 2009
Responsible for selection and design of floor coverings to residential and commercial customers, such as carpet, wood, laminate, vinyl, LVT, VCT, area rugs and ceramic / porcelain tile. Duties include merchandising, performing as installation manager.
Developed pricing and tracking databases in Excel for inventory control purposes. Also, responsible for merchandising the showrooms with meeting with vendors, all pricing and specials in the 4 different showrooms across Atlanta.
Bradley Crewman
National Guard-Lawrenceville, GA
January 1994 to December 1996
Vulcan crew member
United States Army-Fort Drum, NY
January 1989 to December 1991
Education
Some College in Network security
Liberty University - Remote
Contact this candidate