Service Desk Data Center

Rakesh Lingareddy

733-***-**** — # *******************@*****.*** — ï www.linkedin.com/in/rakesh-lingareddy773 — Summary

Atlassian Administrator with 5+ years of hands-on experience in administering, customizing, and migrating Atlassian tools including Jira, Confluence, Bitbucket, and Crowd across Cloud, Data Center, and Azure environments. Proficient in implementing SSL/SSO, managing complex workflow automations with Groovy Shell scripting, and supporting enterprise-grade Agile and ITSM solutions. Proven expertise in upgrade planning (e.g., Jira 7.x to 9.x, Confluence 6.x to 8.x), integrating with AD/LDAP, and leading end-to-end migrations from on-premise to Cloud and vice versa. Adept at plugin management, CI/CD with Jenkins, API integrations, and ITIL-based service desk configuration. Strong cross-functional collaboration and training skills with a consistent track record in high impact delivery, performance tuning, and incident/change management.

Skills

Atlassian Administration: JIRA, JIRA Service Desk, Confluence, Bit-bucket, Crowd

Scripting and Automation: Groovy, Shell

Version Control: Git, Bit-bucket

Operating System: Windows, Linux

API Integration & Plugin Development

CI/CD & Agile Methodologies

JIRA Configuration & Customization

Integration, Upgradation & Migration

Confluence Administration

Troubleshooting & Performance Monitoring

Experience

Fint Solution Feb 2020 – Jun 2023

Associate Administrator

Project: Bank of America

– Created and managed complex JIRA workflows including custom workflows, project workflows, field configurations, screen schemes, permission schemes, and notification schemes.

– Installed and upgraded JIRA in Linux environments; verified Jira API compatibility post-upgrades.

– Set up JIRA for project management, including new project creation, Agile boards (Scrum/Kanban), and issue-type screens.

– Created Agile flows that integrate story points and Epics; configured team-specific Agile boards and planning boards.

– Managed JIRA users, groups, permissions and integrated with Microsoft Active Directory.

– Served as Jira SME: handled issues, enhancements, workflow customization, and best practices.

– Customized dashboards, reports, filters; supported project-specific reporting needs.

– Integrated JIRA with Confluence, Fisheye, Crucible; created scripts for tool integration.

– Created and maintained confluence spaces, pages, templates; performed Import/Export operations.

– Developed and maintained CI/CD pipelines; installed and configured Bamboo build/deployment plans.

– Deployed code and releases; managed security patches and system performance tuning.

– Responded to support tickets per SLA; provided troubleshooting and technical assistance across tools.

– Helped Scrum Masters and stakeholders configure JIRA for Agile practices; ensured alignment with business needs.

– Developed documentation; supported tool compatibility and internal infrastructure project delivery.

– Assessed existing systems, conducted version upgrades, suggested improvements for workflows, reports, and screens. Captial Numbers July 2023 – Sept 2023

Software Engineer

Project: RiverLake Plus

– Managed virtualized server environment spanning multiple data centers

– Built and administered advanced JIRA configurations including project-specific workflows, custom field configurations, permission schemes, screen and notification schemes.

– Oversaw end-to-end JIRA setup and maintenance including project creation, custom workflows, screen schemes, user/group administration, and role-based permissions.

– Installed, upgraded, and validated JIRA and related APIs in Linux environments, ensuring modules functioned correctly.

– Created Agile process flows tailored to teams; implemented sprint boards, issue transitions, and workflow mappings to streamline task tracking.

– Managed end-user support including issue resolution, workflow inquiries, and tool-related troubleshooting.

– Collaborated with Scrum Masters and stakeholders to adapt JIRA for Agile planning and delivery across multiple teams.

– Configured dashboards, reports, and filters to meet team- and project-specific requirements.

– Cloned and migrated JIRA projects across environments using database dumps; performed regular re-indexing to maintain performance.

– Implemented workflow logic using Validators, Conditions, and Post-functions for custom transitions and triggers.

– Provisioned new users and groups, controlled access levels, and integrated with directory services.

– Tested and validated new plugin/tool versions for compatibility; aligned tools with current industry practices.

– Created and managed Confluence spaces, templates, and user access permissions.

– Participated in defining best practices for lab tools; supported infrastructure and DevOps projects.

– Maintained documentation for tool configurations and supported business logic alignment for project compatibility.

– Provided ongoing technical support, handled change requests, and delivered enhancements to improve overall system usability.

Nokia Oct 2023 – till now

Atlassian System Administrator

Project: FN BBN Project

– Designed and maintained scalable Jira configurations by creating complex workflows, custom fields, screens, field configurations, permission schemes, and notification schemes tailored to project needs.

– Administered Atlassian suite (Jira, Confluence) in production and development environments, ensuring high availability and prompt resolution of production issues.

– Managed user and group provisioning, permission schemes, and ensured secure access aligned with project roles and responsibilities.

– Created and configured Jira projects based on user requests; enabled seamless integration with GitHub repositories and CI/CD tools.

– Oversaw Jira upgrades (e.g., v8.20.11 to v9.4.1) including plugin validation, backup verification, re-indexing, and rollback strategy planning.

– Conducted backup health checks, automated purge of old backups, and validated data integrity across environments.

– Customized Jira Agile boards (Scrum/Kanban), set up dashboards with gadgets, and imported bulk issues via CSV to streamline backlog grooming and sprint planning.

– Developed and implemented advanced workflow logic using Validators, Conditions, and Post-functions to ensure business process alignment.

– Created reusable templates, custom spaces, and permission-controlled documentation in Confluence; supported cross-team collaboration.

– Acted as a subject matter expert for Agile practices within Jira, assisting teams in sprint management, release planning, and reporting.

– Applied application links between Jira, Confluence, and Bitbucket to enable traceability across dev, test, and deployment workflows.

– Maintained plugin ecosystems and performed compatibility checks during tool upgrades following Atlassian marketplace guidelines.

– Managed GitHub Enterprise repositories for version control, including access levels, pull request conflict resolution, and master branch protection.

– Conducted project migrations, database exports/imports, and cloned Jira projects for sandbox and UAT environments.

– Collaborated with backend developers and system architects to translate business and non-functional requirements into technical configurations.

– Researched Atlassian best practices and industry trends to continuously optimize Jira configurations, Agile processes, and DevOps integrations.

– Maintained operational efficiency by restarting services, re-indexing instances, and monitoring system health on a regular schedule.

Education

Jawaharlal Nehru Technological University, Hyderabad 2015 – 2019 Bachelor of Engineering in Civil Engineering

Board of Intermediate Education, HYD 2013 – 2015

Santhinikethan Junior College

Board of Secondary Education, HYD 2013

Talent English Medium School

Personal Profile

Name: Rakesh Lingareddy

Father’s Name : Lingareddy NageswaRao

Date of Birth : 1997 July 01

Gender : Male

Nationality : Indian

Languages Known : English, Hindi and Telugu.

Declaration

I hereby declare that the information furnished above is true to my knowledge and believe,if given an opportunity, I will be an asset to your organization.

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