Customer Service Client
Resume:
PRASHANSA RAI
CONTACT
**************@*****.***
LANGUAGES
English – Fluent
Nepali - Fluent
Hindi - Fluent
Mandarin- Intermediate
SKILLS
Proficient in Microsoft Word, Excel, and PowerPoint
Strong Communication, analytical and presentation skills
Initiative and Teamwork skills
Flexible and adaptable with strong work ethic
Customer service
PROFILE
Hardworking, Energetic, dedicated and performance driven with experience in different field seeking to take next career step with organization offering opportunities. Passionate about working with people in a team and get inspired from them too, believe in maintaining a positive and collaborative work ethic, excited to gain more valuable experience by working in new environment and in new place.
EDUCATION
Bachelor in Public Health May 2011
Purbanchal University, NEPAL
WORK EXPERIENCE
MetLife, Cary, NC
Role: Client Relation Specialist September 2024 – June 2025
Handle customer inquiries via phone, email, and chat.
Provide information about MetLife products, policies, and services.
Assist with resolving disputes and processing transactions.
Worked closely with the sales team to identify new business opportunities with the existing clients.
Prepare and presents reports on key account metrics and client relationship management.
Familiar with CRM platforms and customer service software.
Tracked and Analyzed client interactions data.
Trego Dugan Aviation, RDU, Morrisville, NC
Role: Client Service Consultant October 2022 – September 2024
Assisting passengers with ticket reservations, cancellations, and changes
Assisting with the check-in process, verify documents, and issue boarding passes.
Manage luggage check-in, track lost baggage, and handle complaints.
Address passenger concerns, complaints, and special requests.
Provide updates on flight status, gate changes, and delays.
Ensure all airline and TSA regulations are followed.
Work closely with various airline services (catering, cargo, ramp services, and flight operations)
TJX Companies, Morrisville, NC
Role: Merchandise Associate Aug 2020 - Sep 2022
Stock new products as they arrive or when shelve are running low. Arranged products to ensure neatness and accessibility.
Kept the store tidy by tidying up displays and maintaining a clean environment.
Addressed customer questions, complaints and help them find products.
Monitored inventory levels.
Assisted in other areas as needed to ensure smooth store operations.
Rai pharmacy and distributer, Nepal
Role: logistic supervisor Jan 2015 – Dec 2018
Overseeing management and office duties along with daily operations of the business
Managed day to day customer orders and issue resolution through Customer Service work processes and systems.
Performed primary tasks related to bookkeeping, marketing, and advertising.
Stays updated on and properly executes upon new workflows and processes.
Developed rates and/or provide quotes for the movement of freight. Research and negotiate carrier rates.
Counsel Customers on options for services and coverage
Resolved Service issues and shared benefits and additional services.
Restless Development, Nepal
Role: Peer Educator and Facilitator May 2014 – Nov 2015
Conduct outreach to student organizations, academic classes.
Assist in the coordination of organization event called Heart Connection Tour
Raise Awareness about resources for HIV/AIDS and STIs through dance, music, songs, social media, and other publicity outlets.
Coordinate or combine the resources of health care institutions, social service organizations, public safety personnel, or other agencies to enhance the community health.
Follow census procedures and protocols in collecting and recording data.
Carry out epidemiological research of acute and chronic diseases.
Prepare precautionary health reports which include problem explanations, analyses, alternate solutions, and suggestions.
Contact this candidate