Quality Assurance Customer Service

MAY **, **** • **** RAVINIA RD, CHARLESTON, USA, *5314 • ************@*****.*** • 681-***-**** • F831795

HANNAH PICKENS

PROFESSIONAL SUMMARY

has fostered children and animals so has a lot of empathy and expirence

Trauma training and years of therapy make me have a love for helping others

EMPLOYMENT HISTORY

TAX PROFESSIONALJan 2023 - Jun 2025

Jackson HewittCharleston

Prepared and filed over 500 tax returns, ensuring compliance and accuracy, leading to significant client satisfaction and repeat business.

Conducted in-depth tax research to identify potential deductions, resulting in optimized tax savings for clients and enhanced service value.

Worked closely with clients to gather financial information, fostering trust and improving communication for effective tax planning.

Maintained accurate records of client transactions, ensuring meticulous documentation and adherence to regulatory standards.

Provided guidance to clients on tax-related questions, fostering a supportive environment and enhancing overall client experience.

TECHMay 2025 - Aug 2025

StartekCharleston

Implemented troubleshooting protocols that improved response times, enhancing overall customer satisfaction and retention.

Developed a feedback system for tech support, enabling rapid identification of recurring issues and driving targeted training sessions.

Maintained accurate logs of customer interactions, ensuring compliance with service standards and facilitating quality assurance reviews.

Coordinated with cross-functional teams to streamline onboarding processes, resulting in quicker adaptation periods for new hires.

Fostered a positive team environment through active mentorship, encouraging knowledge sharing and professional growth among peers.

Enhanced troubleshooting protocols, leading to noticeable improvements in response times and boosting customer satisfaction significantly.

SKILLS

Data Analysis (Skillful), Customer Service (Expert), Time Management (Experienced), Financial Planning, Conflict Resolution (Experienced).

EDUCATION

Aug 2010 - May 2014

George washington highCharleston

REFERENCES

Louis Southworth, Jackson and Kelley (************@************.***, 304-***-****); .

HOBBIES

I foster animals from the animal shelter and I have a foster daughter and 2 adopted sons.

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