Customer Service Team Leader
Resume:
I am a dynamic, results driven
professional with a long-
standing record of providing
an excellent service. I am a
skilled communicator and
listener with a knack for
remedying conflict, and keen
organizational skills which
allow for effective delivery of
outstanding service. I am
recognized for always
maintaining the highest level
of integrity and dedication to
providing a reliable and
friendly service without
compromising the reputation
or competency of the
organization. Can equally work
alone or as part of a team.
With superb engagement skills
and can easily engage in
conversation with anyone,
building rapport and asking
questions in order to get a
better understanding of their
needs. I have a proven ability
to solve problems quickly and
efficiently, and create high-
quality professional
relationships with
stakeholders. I have
demonstrated success in
providing visionary leadership
in a highly competitive and
fast paced environment.
Profile
Regulatory Examination
5 (RE5) Certificate
Moonstone - 2019
Education
JACQUELINE DICK
CUSTOMER SERVICE SECIALIST
Admin Team Leader
Inshoor Insurance Brokers 2023 - Present
• Monitoring Calls
• Assessing Agents calls and admin.
• Handling client concerns, queries, and complaints and ensuring that there resolved.
• Undertaking daily administrative tasks to ensure the functionality and coordination of the
Company’s activities.
• Competitor Call Center Analysis
• Compiling and submitting timely reports as assigned.
• Understanding strengths and weaknesses of team members
• Setting team targets
• Organizing tasks and setting Goals
• Problem solving and conflict resolution
• Providing QA reports to Managers and stakeholders.
• Providing daily, weekly and monthly reports to Manager. Sales Excutive
Inshoor Insurance Brokers 2022 - 2023
• Telephonic Sales
• Successfully selling funeral policies on behalf of AVBOB
• Capturing clients information accurately on Polar
• Servicing clients on a weekly and monthly basis
• Compiling daily, weekly and monthly stats
• Increasing client trust by creating direct contact by supplying direct Whatsapp number
• Implementation of retention strategies to retain clients
• Responding to clients Queries via email
• Meeting Sales targets as set by management
Collections Consultant
Rand Mutual Assurance 2017 - 2020
• Telephonic Collections Business to Businesses
• Investigating queries relating to non- payment of invoices
• Generating and Issuing Letter of good standing
• Servicing clients on a weekly and monthly basis
• Compiling daily, weekly and monthly stats
• Sending invoices and updated statements
• Responding to clients Queries via email
• Meeting Collection targets as set by management
Experience
Grade 12,
Green Point
Secondary School
- 1997
Name
Jacqueline Dick
Birthdate
08 June 1978
Gender
Gender
Residence
East Rand, Nigel
Nationality
South African
Civil Status
Single
Dependants
1
License
Code 10
Criminal Record
None
Languages
Afrikaans
English
Xhosa
Zulu
Notice Period
Immidiate
Personal information
Johannesburg
Jacqueline Dick
*********@*****.***
Contact
Receptionist/Office Administrator
Linprop Realty 2014 - 2017
• Screening calls and putting through to the person requested
• Answering of Phone and manning switchboard
• Handling of all E-mail communication, faxes and walk- in clients
• Loading potential tenants details on cyber agent
• Opening new files and maintaining filling system
• Conduct ITC and Credit Checks
• Complete maintenance list for landlords
• Arrange booking for Printed add and drafting newsletter, sent to tenants
• Arranging Photographers and
• Preparing a variety of management and status reports
• Managing stock control, Ordering supply
• Providing clients with bank recons, debit notes and credit names
• Arranging maintenance with contractors and body corporates
• Arranging move in and move out inspections
• Handling petty cash, Ordering office and cleaning supplies Office Manager/ Finance Admin
Dartingo Pressings 2011 - 2013
• Monthly reporting on finance
• Arranging appointments for sales consultants with existing and new clients
• Providing clients with recons, debit notes and credit notes as needed
• Issuing of monthly Statements
• Preparing a variety of management and status reports
• Managing stock control, Ordering supply
Credit Control Specialist
AltechAuto page Cellular 2007 - 2009
• Telephonic Collections
• Handling telephonic, email and walk in Queries
• Preparing recons for individual clients and businesses
• Preparing Debit and Credit noted
• Assisting customers adding value added services
• Activate and deactivate services
• Following credit cycle
Credit Control Specialist
Vodacom Service Provider 2006 - 2007
• Telephonic Collections
• Handling telephonic, email and walk in Queries
• Preparing recons for individual clients and businesses
• Preparing Debit and Credit noted
• Assisting customers adding value added services
• Activate and deactivate services
• Following credit cycle
Skill group
• Telephone
skills
• Customer
Service
• Complaint
Handling
• Conflict
Resolution
• Administrative
Support
• Data Entry &
Typing skills
•
Correspondenc
e Management
• Filing &
Records
Management
• Research &
Reporting skills
• Planning &
Organizational
• Negotiation &
Presentation
• Project
Management
skills
• Financial
Management
skills
• Supply Chain
Management
skills
• Supervisory &
Leadership
skills
•
Interdepartment
al Liaison skills
• Resources
Management
skills
• Data &
Information
Management
• Deadline &
Task
Management
• Customer
Issues
Management
skills
• Stakeholder
Relations
Management
Skills Settlements Consultant
ABSA Vehicle and Asset Finance 2006 - 2006
• Answering inbound calls on Avaya
• Assisting clients with vehicle settlement amounts
• Advising client how long the remaining contract is
• Retaining client after settling current vehicle and advising on insurance
• Upselling of insurance
• Assessing calls and standing in as 2ic I the absence of Team Leader
Sales Consultant
Best funeral Society 2005 - 2006
• Telephonic Sales
• Successfully selling funeral policies on behalf of Hollard
• Capturing clients information accurately
• Servicing clients on a weekly and monthly basis
• Compiling daily, weekly and monthly stats
• Meeting Sales targets as set by management
Mirriam Laka
Team Leader
Rand Murual Assurance
*****@**********.**.**
Thamsanqha Manuel
Opperations Manager
Dartingo Pressings
****.*******@*****.***
Daleen van der Linde
Owner
Linprop Realty
******@*******.**.**
References
Contact this candidate