Customer Service Representative
Resume:
Alica Primes
*************@*****.***
Omaha, NE 68111
Authorized to work in the US for any employer
Summary
Dedicated and experienced Customer Service Representative with experience in in telephone customer
service,cashier, food and beverage, sales and customer care. Maintain the ability to effectively multi-task efficiently and effectively.
Familiar with major customer service software, conflict resolution, and possesses a positive attitude.
Seeking employment with an established company were I can utilize my skills to assist in the growth of
my employer, as well as myself.
ABILITY SUMMARY:
Conferred with customers by telephone and in person to provide information on products or
services offered.
Consistently improved customer satisfaction through expert resolution of conflicts, issues and
concerns.
Possess a strong work ethic and very dependable
Self- motivated and the ability to work independently.
Highly skilled in providing information regarding products and service provided by company.
Proven ability to handle all customer complaints and rectify the issues as needed.
Knowledgeable in Microsoft Office Suite (Word, Excel and Outlook).
Work experience
Caregiver
Sanctuary solutions - Omaha, NE
July 2023 to Present
Prepare light meals, laundry, make bed, cleaning,assist with daily activities, companionship
Popeyes crew member
Popeye's Restaurants - Omaha, NE
May 2022 to May 2023
Successfully took necessary steps to meet customer needs and effectively resolve food or service
issues.
Recorded customer orders and repeated them in a clear, understandable manner ensuring proper
ordering.
Properly reported complaints to management to assure customers were receiving prompt customer
service.
Successfully up-sold additional menu items to increase company profits.
Courtesy greeted customers and assisted with purchases.
Maintain a clean lobby at all times ensuring a positive customer experience and store appearance.
Crew Member
Burger King - Omaha, NE
August 2020 to October 2020
Worked in a fast paced environment
Handled customer care
Greeted customers
Operated the cash register
Prepared food and drinks
Provided friendly service
Cashier
Dollar Tree - Omaha, NE
March 2015 to June 2016
Scanned customer items ensuring proper pricing of items.
Accurately balanced cash drawer at the end of each shift and handled any evident discrepancies.
Educated and enlighten customers on product prices and details.
Demonstrated excellent customer service skills assuring a pleasant shopping experience.
Resolved any customer complaints or issues, resolving promptly and efficiently.
Customer Service Representative
Research USA - Omaha, NE
March 2016 to May 2016
Placed outbound calls to customers to receive data as requested efficiently and effectively.
Assisted with problem resolution for customers assuring complete satisfaction.
Maintained all records and phone conversations in company database.
Maintained excellent customer satisfaction ratings based on explicit criteria set forth by the company.
Responsible for research and information by customers using resources available.
Warehouse Associate
Gordmans Distribution Center - Omaha, NE
November 2014 to January 2015
Omaha, NE
Marker
Responsible for the accurate placement of sale tags as directed to ensure proper pricing.
Efficiently packed boxes as requested by store orders to be shipped accordingly.
Assisted management in placing orders by various stores as requested in a timely manner.
Cashier
Walmart Bakery - Omaha, NE
September 2013 to November 2013
Collected payments by accepting cash, credit cards and checks then making change appropriately.
Responsible for accurately entering and itemizing purchases by recording prices.
Accurately operating credit card authorization per store software system.
Receptionist/Information Clerk
Nebraska Department of Labor - Omaha, NE
July 2010 to October 2010
Greeted customers, guests and visitors and provided proper information ensuring that all questions or concerns were addressed accordingly.
Accurately entered all visitor information into company computers, accessed and retrieve data
efficiently as needed.
Responsible for routing multi-line telephone calls to the appropriate contact efficiently.
Education
High school diploma
Omaha Northwest High School - Omaha, NE
August 2003 to May 2007
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