Customer Service M A

S E P H O SM R A M A B A S A

E D U C A T I O N

470-***-****

Atlanta

*************@*****.***

C O N T A C T

Expected in 2028

Georgia State University

BACHELORS IN NURSING

Teacher Record

2023

TEFL CERTIFICATE

S K I L L S

Strong classroom management and

organization

Customer Service - ensuring a welcoming

and professional experience for all clients.

Effective communication with parents and

customers

Team collaboration and adaptability in

educational settings.

Effectively guiding and motivating a team.

Coordinating appointments, meetings, and

deadlines.

Adaptability & Quick Thinking

Software Proficiency (Microsoft Office,

Google Workspace, etc.)

Office Management & Organization

Data Entry & Record-Keeping

Medical Recordkeeping & Documentation

Strong Verbal & Written Communication

Scheduling clients in a fast paced

environment

S U M M A R Y

E X P E R I E N C E

Marcel Clinic SOUTH AFRICA

2019 - 2025

MEDICAL RECEPTIONIST/SCHEDULER

Handled patient intake, coordinated follow-ups, and maintained accurate visit records.

Processed billing, insurance information, and patient payments. Maintained professional communication between medical staff and patients. Ensured organized and confidential documentation of patient health information. Registered patients and scheduled appointments using digital clinic management tools.

Archers College SOUTH AFRICA

2022 Jan to 2022 Dec

TEACHER (ENGLISH) & (TECHNOLOGY) (GRADES 4–7)

Designed and delivered engaging Createch projects that enhanced problem-solving and teamwork among students.

Supported English lessons by assisting students with comprehension and written communication.

Maintained a positive and inclusive classroom atmosphere, fostering student participation and confidence.

Friendly and reliable professional with over 5 years of experience supporting both healthcare and education settings. I’ve worked closely with families, students, and patients, whether managing front desks, organizing schedules, or helping things run smoothly behind the scenes. Originally from South Africa, I bring a calm and confident approach to fast-paced environments and love helping people feel supported and understood. Now based in the U.S., I’m studying for my degree in Nursing at Georgia State University. Excited to bring my skills into a role where I can make a real impact and keep learning along the way

SPA FITNESS THEAPIST/RECEPTIONIST

2023 Jan to 2023 Dec

• Welcomed clients, scheduled appointments, and managed front desk operations to ensure smooth daily workflow.

• Provided basic spa and fitness guidance, assisting clients with relaxation therapies and exercise routines.

• Maintained a clean, calm, and professional environment to enhance client experience and satisfaction.

• Handled administrative duties including phone calls, client records, and payment processing.

Gym Company

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