Customer Service Representatives/Phlebotomist

Shernette Gordon

*** ********* **** *****

Montego Bay P.0 #2

St. James

Tel 876-***-****

Email: ************@*****.***

Objective

To utilize my professional skills and experience in creating greater productivity and service to your organization and meeting its all-customers expectation and at the same time meeting the company’s goals and objectives.

Education & Qualification

Health, Education & Counselling Institute

Diploma in Phlebotomy Technician (Distinction) April 2012-August 2012

Merlene Ottey High School January 2005-June 2010

CXC’S

English Language 2

Social Studies 2

Human & Social Biology 2

Religious Education 2

Food & Nutrition 1

Integrated Science 2

Work Experience

Customer Service Agent/Technical Support Agent- Teleperformance March 2019-Feb 2022

Assist irate customers in querying bill, processing payments and updating accounts.

Provide information to customers on basic promotion/offers.

Assisting customers in troubleshooting faulty alarm equipment’s over the phone and scheduling a field technician where needed.

Skills

Possess the ability to adjust to any given situation

Multi-tasking

Good communication skills

Team player

References

Gregory Brissitt (JP)

116 Catherine Hall Drive

Telephone 876-***-****

Contact this candidate