Customer Service Human Resources

Timothy Norman

Tarboro, NC ***** 252-***-**** *********@*****.***

PROFESSIONAL

SUMMARY

Seeking an opportunity offering significant contributions as a Dedicated worker completing assignments without supervision in a timely manner, looking to further my skills in Customer Service, Machine Operations, and any light industrial work that will allow me to progress and show my full potential. SKILLS • Quality Control

• Team Work

• Production Processes

• Microsoft Word

• Excel

• Machine Operation

• Material Handler

Powered Industrial Vehicle

License (Forklift-sit down)

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WORK HISTORY PATIENT CONCIERGE 09/2024 to 04/2025

Millennia Healthcare Rocky Mount, NC

Received inbound calls from patients of various medical practices and collected payments for medical bills.

CUSTOMER REP 09/2019 to 01/2022

Alorica Rocky Mount, NC

Talks to customers over the phone, email, online chat or social media to resolve their questions

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• Maintains and updates customer information as necessary

• Calmly attempts to resolve and de-escalate any issues

• Escalates calls to supervisor when necessary and appropriate Responds to requests for assistance and/or possible processing of credit card authorizations

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• Tracks call-related information for auditing and reporting purposes MACHINE OPERATOR 06/2017 to 04/2018

ABB Power T&D Pinetops, NC

• Company Overview: (Manpower)

Starting up and shutting down the block machine; keeping written records of production

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Minimal troubleshooting experience, and be able to perform labor duties as well

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• Stop the conveyor if any blocks fall out of line and straighten up the blocks

• Responsible for cleaning the machine daily and changing out programs

• Monitor the operation of the block machine, batcher, mixer, bucket, admix TN

tank, conveyors, loader

Organized and reviewed orders in the computer; prepared to receive and/or load trucks for shipments

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Operated Forklift and trained associates to perform functions with accuracy/verification of destination

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• (Manpower)

MACHINE OPERATOR 11/2012 to 11/2016

Keihin Carolina Systems Technologies Tarboro, NC Operated Forklift and trained associates to perform functions with accuracy/verification of destination

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• Stop the conveyor if any blocks fall out of line and straighten up the blocks

• Responsible for cleaning the machine daily and changing out programs Monitor the operation of the block machine, batcher, mixer, bucket, admix tank, conveyors, loader

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• Operated machine to produce coil wire for production orders Maintain, adjust, and perform minor repairs on the block machine and associated equipment.

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• Maintain work area in orderly and hazard-free condition Walmart Tarboro, NC 11/2010 to 11/2012

Operate cash register receive payment from customers via charge payment, check or cash

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Record changes in price using special sales bulletins and price sheets as references

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• Redeem coupons to discount purchases

• Provide change on items sold to cash customers

Operate authorization systems for credit card and record the number on driver's license to verify credit acceptance

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EDUCATION Edgecombe Community College, Tarboro, NC 05/2025 fall semester

Elizabeth City State University, Elizabeth, North Carolina 01/2001 In work

High School Diploma 05/1997

North Edgecombe High School, Tarboro, NC

PHONE cell, 252-***-****

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