Management, money handling, quick leaner

Michelle Vo

********@*****.*** - 608-***-**** - Madison, WI

Education

Business Administration

University of Wisconsin - Parkside

Expected Graduation: 2026

Experience

Dotty’s Dumpling Dowry, Madison, WI — Manager Lead Server Bartender November 2021 - Present

Focus on leading the service team by delegating tasks efficiently and supporting peers.

Supervise front-of-house operations in a high-volume restaurant.

Create weekly schedules for 35 team members based off of past daily sales and future events.

Recorded daily sales totals and balanced cash registers, calculated tips for staff, and maintained accurate records using spreadsheets.

Olive Garden, Madison, WI — Trainer Bartender Server To-go specialist Host August 2019 - November 2021

Lead in team settings by delegating responsibilities and ensuring the team works with proficiency.

Train new hires by teaching company procedures and values.

Balance multiple responsibilities in a timely manner including chores and customer care. Marshalls, Middleton, WI — Sales Associate

September 2017 - May 2019

Deliver positive customer service focusing on efficiency and credit card sales.

Keep the store clean and organized at all times. Programs/Internships

Planned Parenthood, Madison, WI — Internship

June 2017 - July 2017

Provide feedback and insight from a teen point of view to their education curriculum.

Transferred data of volunteers from paper to the system in order to keep the system organized and updated.

PEOPLE Program, Madison, WI — Pre-college Program

2012 - 2018

Took classes during summers including ACT practice and higher-level academic classes.

Learn professional skills, such as interviewing and creating resumes/cover letters. AVID, Madison, WI — Program

2012 - 2018

Practice school-based skills such as note-taking, organization and time management.

Use inquiry to solve problems in student-led tutorial groups. Skills

Customer service Microsoft office money handling leadership multi-tasking data entry problem solving communication scheduling

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