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Customer Service Data Entry

Location:
Houston, TX, 77002
Posted:
July 23, 2025

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Resume:

Bidhan Chakma

**** ******** *** *** *******, TX *7063

281-***-**** / 713-***-****

**********@*****.***

Professional Summary

Reliable and detail-oriented professional with over 10 years of experience in fast-paced business and technology environments. Seeking a part-time opportunity during evenings and weekends to contribute strong organizational, communication, and problem-solving skills. Quick to learn, highly dependable, and effective at managing multiple responsibilities independently or within a team.

General Skills

Customer Service & Communication

Time Management & Prioritization

Problem Solving & Troubleshooting

Team Collaboration

Microsoft Office & Data Entry

Adaptability in Fast-paced Environments.

Optional Technical Skills

Languages/Technologies: SQL, T-SQL, PL/SQL, C#, Python, R

Tools: BI Publisher, SQL Server Management Studio, Oracle SQL Developer, SQLPLUS,

Power BI, Microsoft Visual Studio/Code, SSIS

Data Modeling & ETL: Star Schema, Dimensional Modeling, Data Warehousing, Oracle Stored Procedures

Professional Experience

Loomis US

Software/BI Developer, July 2019 to present

Role and Achievements:

Coordinate cross-functional projects and support business stakeholders to deliver timely technical and business solutions.

Manage data workflows and system integrations to support daily financial operations.

Maintain high productivity while balancing multiple project deadlines.

Successfully communicate technical solutions to non-technical teams.

Integrated Oracle HR with Dayforce HCM, automating data synchronization between HR and payroll systems, significantly reducing processing time substantially.

Developed a Data Warehouse using Microsoft SSIS with Star Schema and Dimensional Modeling, enabling better financial reporting and data analytics capabilities for the finance system.

Led the conversion of Oracle EBS Financial reports into custom XML/BI Publisher reports, improving reporting flexibility and meeting specific business requirements.

Houston Livestock Show & Rodeo (HLSR)

November 2001 to June 30, 2019

Role and Achievements:

Delivered timely support and troubleshooting across finance, purchasing, and inventory systems.

Adapted to changing business needs by quickly learning and integrating new tools and systems.

Provided excellent internal customer service and problem resolution.

Designed and implemented ETL processes to load data into Oracle Financial modules, improving data accuracy and reducing processing time a lot.

Availability:

Weekday evenings after 6.00 PM(Central Time)

All-day Saturday and Sunday.

Education

Harvard Business School Online

Certificate in Essentials of Data Literacy – January 2025

Certificate in Analyzing and Visualizing Data with Power BI – December 2024

Certificate in Programming with Python – October 2024

Certificate in Data Science: R Basics - March 2024

Certificate in Data Science Principles - February 2024

Master of Business Administration (MBA)

Southeastern Louisiana University

Hammond, Louisiana.

Course Emphasis: Accounting and Management Information System.

Bachelor of Science in Chemical Engineering

Bangladesh University of Engineering and Technology (BUET)

Dhaka, Bangladesh.



Contact this candidate