Customer Service Insurance Agent
Resume:
Steven Lowry
Doniphan, MO *****
********@*****.***
Objective – To gain employment working with people and helping to advance the aims of the company.
QUALIFICATIONS
• Management experience – 3 years at Malibu Comics, 1 year Worldsite Network and 1 year at Cross Country.
• Degree in public relations, experience in writing press releases and white papers as well or coordinating events.
• Knowledgeable in Financial services such as IRA’s, loans, bank accounts and other banking services.
• Pursuing master’s degree in Business and Finance
• Training / Teaching
• Manager of Inside Sales Department
• Microsoft word, Word Perfect, Excel, Pagemaker, Photoshop, ACT.
• Sales and telemarketing
WORK HISTORY
Root Insurance – 11/01/2021 – 11/17/2023
80 E Rich St, Suite 500, Columbus, OH 43215
Job Title – Liability Claims Adjuster
Duties – Handle inbound calls from insureds who have been in an accident. Interview each customer and handle their claims. Assigning each claim, handling those I can and assigning the others to the appropriate departments.
State Farm – 02/2019 – 05/19/2021
400 Rio Salado Pkwy, Tempe, AZ 85282 Phone - 800-***-****
Job Title – Insurance Agent
Duties – Take inbound calls from customers with questions about their insurance. I answer those questions in a quick but knowledgeable manner resolving the customers questions and leaving them with a positive impression of the company.
Bank of America – 10/30/2017 – 02/23/2019
2555 W Chandler Blvd, Chandler, AZ 85225 Phone – 800-***-****
Job Title: Wealth Management Client Service Representative
Duties: Assist clients with their banking and brokerage needs. Use company resources to research issues and resolve conflicts. Troubleshoot problems and navigate the online sites well enough to direct clients how to locate and fix issues on their side when needed.
The Hartford – 04/10/2017 – 10/30/2017 Phone: 602-***-****
8888 E Raintree Dr. Scottsdale, AZ 85260 Manager: Eric Cleveland
Job Title: Insurance Agent
Duties: Working as an insurance agent for the sales department my primary duty is to give the member a good first impression of the company. I do that using conversational style sales technique where I spend time getting to know the member and his or her needs before making any suggestions. I do this through open ended questions and probing deeper into the conversation. Once the true reason for the call is revealed I can make recommendations based on our conversation and tie it directly to the members stated desires.
Liberty Mutual – 08/18/2016 – 04/10/2017 Phone: 480-***-****
6909 Ray Rd. ste 29. Chandler, AZ 85226 Manager: Stephanie Yingling
Job Title: Insurance Agent
Duties: As a sales agent for Liberty Mutual I spoke with inbound callers who were looking for insurance and using probing questions discovered the true need of their call. From there I recommended different solutions in order to get to the heart of the issue. I accomplished this through not only getting to know the member’s needs but establishing a rapport with the member.
USAA – 08/18/2014 – 08/18/2016 Phone: 800-***-****
One Noterra Drive, Phoenix, AZ 85085 Manager: Lukasz
Job Title: Insurance agent
Duties: Assist members with their insurance needs. Help members understand the coverages they possess and help guide members to fill gaps in coverage and deepen relationship with USAA. It is my goal to give the members a one stop call and provide the best customer service possible.
Chamberlain Group – 08/23/2013 – 08/12/2014 Phone: 520-***-****
6050 S Country Club Rd, Tucson, AZ 85706 Manager: Donna
Job Title: Garage door opener technician
Duties: Assist customers with garage door opener complaints, ask effective questions to get to the source of the problem and probe to ensure proper solution is needed. When required order parts to fix the problem.
Reason for leaving: Payment. Need higher pay to cover expenses.
EDUCATION
January 2015 – Presrnt – Grand Canyon University, Phoenix, AZ
Major: Business administration with an emphasis on finance.
January 1994 – May 1996 – California State University, Northridge
Major: Public relations Minor: Creative Writing
January 1991 – June 1992 – University of Oklahoma
Major: Journalism
September 2001 – December 2003 – Pima College
Major: Education
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