Customer Relations Quality Control

ELIZABETH ELLIOTT

270-***-**** - *****************@*****.***

PROFESSIONAL SUMMARY

Driven professional with a proven track record at Agero, excelling in customer relations and quality control. Demonstrates exceptional multitasking abilities and a commitment to excellence.

SKILLS

Research and due diligence

Customer Relations

Professional telephone demeanor

TechniquesWritten Communication

Time management abilities

Multitasking Abilities

WORK HISTORY

01/2024 to 05/2024 KIA Customer Relations

Agero – Clarksville, TN

Assisted with conflict resolution during disputes with customers and dealerships Managed multiple cases for customers until resolution was found 01/2021 to 01/2024 Toyota Customer Care

Agero – Clarksville, TN

Communicated with customers to identify needs and expectations. Provided excellent customer service by efficiently resolving issues. 08/2017 to 01/2021 Roadside Quality Assurance

Agero – Clarksville, TN

Addressed non-conformance issues with supervisors. Assisted with quality control audits.

02/2017 to 08/2017 VW Audi Porsche Roadside Assistance Agero – Clarksville, TN

Investigated and resolved customer inquiries and complaints quickly. Delivered prompt service to prioritize customer needs. 05/2008 to 11/2016 Head Photo Specialist

Walgreens – Clarksville, TN

Trained employees on proper procedures for the department. Performed opening and closing procedures to keep operations running smoothly. EDUCATION

05/1988 High School Diploma

Northeast High School - Clarksville, TN

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