Customer Service Data Entry

Jessica Cetani

**** *** **. ***********, ** ***** 818-***-**** *************@*****.***

Professional Summary

Dependable and motivated professional with diverse experience in transportation, customer service, healthcare coordination, and education support. Strong communication and organizational skills with the ability to work independently or in team settings. Proficient in Microsoft Word and Excel with a certified typing speed of 50 WPM. Experience

Lyft - Full-Time Driver

Bakersfield, CA August 2024 - Present

- Provide safe, courteous, and efficient transportation to passengers.

- Utilize GPS and navigation apps to optimize routes and ensure timely arrivals.

- Maintain a clean and comfortable vehicle environment.

- Deliver exceptional customer service and resolve rider concerns professionally.

- Manage time independently while maximizing ride volume and ratings. Samco Family Food Stores - Cashier

825 Buena Vista Rd December 2023 - August 2024

- Processed customer transactions accurately and efficiently using POS systems.

- Maintained a clean and organized soda station and restrooms.

- Promoted upselling and cross-selling to enhance customer experience. Valley Institute of Prosthetics and Orthotics - Check-Out Coordinator / Patient Room Navigator 1524 21st St June 2023 - Dec 2023

- Maintained confidentiality while processing DME equipment transactions and verifying insurance.

- Collected HIPAA-related signatures and confirmed delivery authorizations.

- Roomed patients promptly and maintained clear communication.

- Utilized Microsoft Word and Excel for administrative documentation. Sully's Chevron - Cashier

1000 Truxtun Ave Feb 2023 - June 2023

- Provided excellent customer service and processed transactions.

- Performed janitorial duties and managed gas pump maintenance.

- Restocked merchandise and managed shelf organization. Fur and Feathers - Kennel Technician

408 21st St Aug 2022 - Oct 2023

- Fed, exercised, and bathed animals while maintaining kennel hygiene.

- Assisted with grooming, transport, and basic obedience training. 24th Street Poke - Server / Cashier

1201 24th St Apr 2022 - June 2022

- Prepared and served food with attention to portion control and speed.

- Delivered high-quality service in a busy, fast-paced environment. Bakersfield City School District - Paraeducator

Sept 2019 - Apr 2022

- Assisted students in reading, writing, math, and daily routines.

- Supported classroom activities and toileting needs.

- Provided individualized instruction under teacher direction. Boys and Girls Club - After School Care Coordinator 801 Niles St Oct 2019 - Apr 2020

- Supervised children ages 6-18 and led educational and recreational activities.

- Created daily lesson plans and engaged parents in program participation. Harbor Freight Tools - Cashier

3745 Rosedale Hwy Oct 2018 - Aug 2019

- Processed payments, applied coupons, and conducted drawer audits.

- Maintained inventory and provided outstanding customer service. Bowlero Lancaster - Cashier / League Treasurer

43233 Sierra Hwy Nov 2017 - June 2018

- Managed over 75 customer interactions daily.

- Organized bowling league payments and score tracking. The Stand Restaurant - Cashier / Waitress

1700 Ventura Blvd July 2015 - July 2016

- Handled food prep, customer service, and register operations.

- Managed to-go orders and assisted with phone reservations. Education

Reseda High School

High School Diploma

Skills

- Microsoft Word & Excel

- Typing Speed: 50 WPM (Certified)

- Route Optimization & Time Management

- Verbal & Written Communication

- Customer Service & Conflict Resolution

- Organization & Multitasking

- Team Collaboration

- POS & Cash Handling

- Navigation and Safety Awareness

Certificates

- Typing Certificate - 50 WPM

- Health Support Occupation Certificate - May 26, 2023

- Pro-ACT Certificate - October 21, 2021

Languages

English

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