Scrum Master Continuous Improvement

Atai Albert Akpan Senior Scrum Master (Cybersecurity Background)

Bremen GA, *********@*****.*** 470-***-**** linkedin.com/in/atai-akpan-6aa692b1

Professional Summary

Highly experienced and Certified Scrum Master and Agile Coach with over 8 years of experience in facilitating Agile teams, coaching organizations, and delivering value incrementally in different industries. Expertise in guiding teams to adopt Agile principles, removing impediments and ensuring continuous improvement. Proven track record of delivering products of high value, building team efficiency across industries like healthcare, finance, insurance, manufacturing, retail, and technology. Skilled in Coaching, Scrum roles, ceremonies, artifacts, Kanban, flow, and lean principles to cross functional teams, facilitating Scrum ceremonies and collaboration with Product Owners to ensure alignment with Business Goals. Initiated the setup of Community of Practice, COP and a major contributor to Scrum of Scrum.

Key Skills

Agile Methodologies (Scrum, Kanban, Lean)

Sprint Planning and retrospectives

Team Coaching and Facilitation

Cross-functional Collaboration

Product Backlog Management

Conflict Resolution and impediment Removal

Continuous Improvement initiatives

Metrics and Reporting (Burndown, cycle time, Velocity, and sprint health)

Soft skills required in today’s workplace

Cloud based solutions and support.

Cybersecurity as a Service. CaaS

Professional Experience

Scrum Master (Remote) C& J Talent LLC Ministry of Communication and Digital Economy (Out of Country) May2022 - Present

Facilitated Daily Stand-ups, Sprint Planning and Retrospectives for 4 teams newly assembled.

Collaborated with Product Owner to prioritize backlogs and ensure alignment with business goals.

Implemented Jira and Confluence for collaboration management, workflow, Dashboard Metrics for effective tracking of task execution.

Coached team members in Agile Principles, Scrum framework and methodologies, Lean approach and flow management.

Led Agile transformation for teams in a fast-paced technology organization, improving delivery speed by 25% within our first year.

Improved team velocity and momentum by30% in the first year.

Senior Scrum Master

Retail and E-Commerce C&J Tallent LLC Cluegate Super App Project Republic of Ireland Nov. 2020 to April 2022

Collaborated with Product Owner to develop backlogs, facilitated ceremonies, sprint review and planning

Transition of multiple retail business units to Agile to enhance operational efficiency and reduce project lead time.

Escalated and removed and impediments to ensure smooth sprint execution, fostered a culture of continuous learning and improvement.

Trained and mentored new team members, new Scrum Masters, driving Agile adoption across entire organization.

Manage 5 project teams remotely on daily stand-up, User stories sizing, backlog creation & refining, sprint planning and sprint backlog selection.

Scrum Master (Hybrid)

Healthcare-Support Transventel LLC Nigeria Army Medical Scheme Valuewaterhouse Ltd Jan. 2019 to Nov. 2020

Development of the National Health Scheme digital platform to track patient record, insurance, payment and hospital management.

Coached cross-functional healthcare software teams, ensuring effective collaboration and adoption of agile methodologies.

Managed Sprint planning and facilitated retrospectives and integration of feedback leading to 24% increase in team velocity and cycle time over 9 months,

Worked and communicated with stakeholders to align product vision with development teams, execution and improved the time to go to market.

Trained different units on Agile principles, Kanban used as radiators and flow management.

Scrum Master

Financial Equifax Cognizant LLC Atlanta GA Jan.2018 to Jan 2019

Supported agile teams using the Equifax platform within the financial sectors, facilitated daily stand-up for teams across two different continents and time zones, maximize on time difference and also worked with the Product Owner on backlog development, sprint planning and sprint reviews.

Deployed Jira Tools for team collaboration, track workflow and cycle time as well as sprint health of the teams, and shared improvements or bottlenecks to improve lead time.

Facilitated retrospective meeting, ensure every team member contributed based on their feedback, improved team velocity by 30% at the end of the 3rd sprint.

Improved response time on the network with notification and alerts

Assisted in setting up metrics on the entire sprint process, shared same with the team, stakeholders and at the Scrum of Scrum sessions.

Part of the team that mitigated the breach of customer information worked on the mandate to create backlogs for a more robust platform to avoid such a large-scale breach.

Identified Gaming by Development team using the sprint burn-down, cumulative flow diagram, cycle time and workflow metrics setup to monitor the sprint health midway into it.

Scrum Master

Technology & Innovation Southern Wire LLC Breman GA Jun. 2014 to Nov. 2016

Led Agile transformation for teams in a fast paced technology company with multiple clients and responsibilities.

Improved delivery speed by 25% due to the deployment of Jira Dashboard metrics to monitor task flow, cycle time, sprint health and effective use of the confluence for better communication and collaboration.

Reduced the frequency of the daily standup as we were able to communicate effectively on what we did, what we doing and what are the impediments using the Jira tool.

Collaborated with Product Owner to prioritize backlog, select sprint backlogs and ensure alignment with company goals and delivery timelines as well as high quality products.

Facilitated all scrum ceremonies, including daily stand-up, Sprint reviews, retrospectives while coaching the teams on Agile principles.

Implemented continuous improvement initiatives, reduced technical debts by 15% Escaped Defect by 20% on all increments released

Managed the team performance and development through the stages of forming, storming, norming to a high-performance team.

Certifications

Certified Scrum Master (CSM)

Agile Certified Practitioner (ACP)

SAFe Agilist 6.0

Education

Bachelor of Science in Agricultural Extension.

University of Uyo Akwa Ibom State Nigeria 1993

Tools

Jira Confluence Trello MSTeams azure Devops Git.

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