Customer Service Sales Specialist

Jordan Wint

Carr Hill Drive Rockhall, St Andrew

Telephone Number: 876-***-****

Email: *************@*****.***

OBJECTIVE

To use my skills to contribute positively to your organization and to gain more work experience. Also to have an opportunity to work in different environments.

QUALIFICATION

Caribbean Secondary Examination Certificate Subjects Obtained

English Language - Art

English Literature - Principles Of Business

Information Technology - Mathematics

Physics

Cape Subjects Unit 1 Obtained Cape Subjects Unit 2 Obtained

Pure Mathematics - Physics

Communication Studies - Caribbean Studies

Physics

Software Programming Level 3 NVQJ

Customer Service Level 2 NVQJ

SKILLS

Communication

Teamwork

Problem Solving

Time Management

Flexibility

Public Speaking

Adaptability

WORK EXPERIENCE

Summer Worker Industrial Dispute Tribunal July 2014 – sept 2014

completing filing and arrangement of meeting minutes

Summer Worker Barwood Petro Trading July 2015 – sept 2015

Technician Aid in installing pumps and safety systems at gas stations Island wide.

Store Consultant Loud Fashion June 2016 – Jan 2017

Performed general Storekeeping and salespersons tasks (greeting & outfitting recommendations)

Identified defective products or machinery and report to owner

Organized inventory systematically for easy access.

Customer Service Consultant Sales Specialist Supervisor

Sutherland Global Jan 2017 – Dec 2019

Managed 70+ inbound calls daily, assisting telecom customers with billing and account issues.

Upsold customers on newly introduced products, upgrades, and add-ons to existing services.

Promoted to Sales Specialist, focused on reducing buyer’s remorse by confirming order accuracy and reinforcing benefits.

Maintained a 30% close rate on applicable calls while ensuring 90% customer satisfaction, prioritizing upselling after resolving customer issues.

Sales Specialist Supervisor

Ibex Global April 2019 – May 2020

Handled 40–60 inbound calls daily with a focus on identifying sales opportunities during customer interactions.

Successfully upsold newly introduced products, service upgrades, and add-ons for telecoms and home security companies, maximizing account value and driving revenue.

Tasked with Consistently maintaining a 30% close rate on eligible calls while achieving customer satisfaction.

Route Sales Supervisor

Wisynco Group Limited May 2020 – May 2021

Assisted with strategic planning for the distribution of goods across the island.

Supported team members in optimizing sales and distribution operations.

Conducted remote sales meetings with suppliers and clients to review products and strengthen business relationships.

Analyzed market demand and developed strategies to increase product demand.

Motivated distributors through creative marketing support and streamlined ordering and logistics processes.

Full Stack Web Developer UI/UX Developer

Amber Innovations Feb 2023 – Jan 2024

Developed interactive web applications using Laravel, Angular, and modern CSS technologies.

Designed and implemented database systems and APIs with MongoDB, Compass, and SQL.

Automated business operations through custom database systems to support expansion.

Chat Support Tech Support

Conduent Oct 2024 – June 2025

Worked at Conduent as a Chat Support Representative, simultaneously managing up to 3 customer chats at a time with an average handling time of 14 minutes per chat.

Provided technical support for iOS and macOS devices, troubleshooting a wide range of user issues across operating systems.

Specialized in resolving App Store account, billing, and subscription concerns, ensuring customer satisfaction through efficient, accurate service.

EDUCATION

St.Judes Primary 2004 - 2009

Campion College 2009 – 2014

Excelsior Community College 2014 – 2016

The Heart Academy / Amber Academy 2021 – 2023

References

Available upon request

Contact this candidate