Project Manager Senior
Resume:
John Edward Day
Holliston, MA *****
781-***-**** ***.*****@*****.***
An experienced team builder who has been a “Customer First” advocate from the beginning. I have been responsible to scope, sell and deliver projects ranging from $100K through €27M which will produce from $500K to $5M in Annual Recurring Revenue (ARR), Increase delivery TTV across delivery team. I have delivered projects in 41 countries worldwide both as an onsite and remote resource. In addition to project/program delivery, I have assisted in building a company servicing the DOTCOM space of the late 90’s that raised over $37 million dollars on Wall Street in two rounds of funding in the first three years of existence.
Loftware Portsmouth, NH April 2019 – Present
PMO Lead Americas – Senior Program Manager January 2022 – Present
• Assign new projects in support of $500000 in revenue generation per quarter from my team
• Assist Project Managers with customer escalations
• Provide weekly/monthly/quarterly forecasting for all projects in my region
• Work with team responsible for our Statement of Work (SOW) template to be sure all necessary technical and project governance items are addressed during the sales cycle
• Project plan development, Define RACI and delivery of Project including risk management
• Manage several projects into our largest customers
• Manage/train PMO Team members in both best practices for project delivery and handling difficult situations
• Mentor my team member in all aspects of project delivery.
Client Engagement Manager (CEM) November 2020 – January 2022
• Assist Account managers as technical design authority
• After the sale, Act as primary contact point for complex programs and delivery engagements that involve Professional Services, Development and/or Test & Validation (T&V), as well as any third-party contributors. Coordinate and prioritize Professional Services deliverables, Software Delivery of Blueprint and/or Configured solution.
• The CEM is focused on planning and overseeing the implementations based on configured or [newly] released Blueprint functionality where significant coordination between multiple teams internal and/or external is needed.
Senior Project Manager April 2019 – November 2020
• Manage implementation projects for this custom software firm, providing best in class global label management solution for customers that require a validated and tested environment, that meets or exceeds FDA/MDR requirements.
• Define the transition planning and lead the handover process between sales and delivery, so details discussed in sales cycle not captured in scope documentation, are shared with the team.
• Partner with the c-suite executives to review and streamline delivery processes.
• Develop and manage the plan of record from sales handoff through application development, testing and integration project pieces.
Interaction Franklin, MA June 2013 – March 2019
Senior Program Manager
• Responsible for implementation of projects that generate ARR on behalf of custom software development firm providing leading edge customer care applications using the latest voice recognition technology.
• Within the standard SDLC model, utilized AGILE development methodology and tightly integrated professional services to produce scalable applications for companies with national and worldwide reach.
• Established and managed the plan of record and provide program management for multiple project schedules, application development teams, testing and deployments.
• Managed release cycles from after initial release through tuning period so measured metrics could be met and customer satisfaction was high; used JIRA for tracking.
• Collect As-Built details to be shared with customer Support team for easy transition from Project to Business as usual.
Inspired Networks, Inc. Pembroke, MA
Program Manager/Technical Design Authority September 2008 – June 2013
• Responsible for Dublin Project total 27.5M euro in implementation project including Network expansion, physical and virtual security, for this technology architecture firm providing professional services, product definition, sales and integration engineering services to companies worldwide.
• Managed and designed oversight for the new international airport terminals in Baku Azerbaijan, Sao Paulo Brazil and Dublin Ireland.
• Developed functional specifications for IT systems to be incorporated during new building construction at international airports (CCTV, Access Control, FIDS, ICISS and others).
• Provided program management for IT system deployment with construction teams, architects, and local IT contractors, to ensure fit and finish of all incorporated work-packages.
• Established schedule for procurement, implementation and systems commissioning.
• Managed implementation support through building completion and site commissioning by airport authority.
Additional Experience
Senior Solutions Architect
• Provided technical direction and sales support for on-site activities associated with a world-wide production WAN Upgrade / consolidation project. Furnished onsite network audits at 100 airports worldwide. Installed and configured core hardware allowing for the maximum geographic coverage potential, with minimal hardware investment.
• Developed reality-based pricing for products resold with the customers. Established proposal approval process in conjunction with building owner. Developed, presented and closed sales producing a revenue stream of $60K per month, $3.5M total contract value. Established sales processes and revenue tracking methodologies to be used as metric of success. Consulted with customers to develop technology integration plans that leveraged existing technologies into new on-premise facilities.
Technical Services Manager
• Assisted in the development of programs providing support and project-based services to small to midsize companies throughout New England, resulting in revenue growth from $3M to $5M.
Co-Founder, Vice President of Internal Technology, Vice President of Engineering
• Developed business plan and Delivery Team and programs that integrated delivery methodology and sales support to grow revenue to $2.5M in first 15 months. Participated in business/financial company presentations to potential investors on Wall Street generating $27M in VC funding in the first 24 months of operation. (Wachovia investments closed 1st round of $27M)
• Evaluated and hired technical subject matter experts to improve client pre-sales presence, as well as contribute to internal growth of talent in defined focus areas.
EDUCATION
Northeastern University, Boston, MA 1988 Bachelor of Science in Electrical Engineering
CERTIFICATIONS/TECHNCAL KNOWLEDGE
Project Management Institute, Novell CNE, SUN Microsystems Enterprise Sales
SALES SUPPORT/CONFIGRATION EXPERIENCE
Microsoft, Novell, Sun, Cisco, Bay Networks, Wellfleet Communications, 3Com, AVAYA, Nortel, Genesys
OFFICE TOOLS EXPERIENCE
Microsoft Office Suite, JIRA, Smartsheets, Syteline ERP, Workday, Salesforce, RemedyForce, ClearReview, DocuSign, Microsoft Project, Visio
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