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Customer Service Software Development

Location:
Dayton, OH
Posted:
July 23, 2025

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Resume:

Gerred Deptula

******.*******@*******.***

937-***-****

**** ******* **, *** *.

Dayton, OH 45420

EDUCATION

Sinclair Community College, Dayton, OH Anticipated Graduation: Fall 2025

Software Development, Associate of Applied Science

TECHNICAL SKILLS

Familiarity with Java, C#, C++, Python, SQL programming languages

Personal experience building computers, troubleshooting hardware and software issues, training

end-users on the use of technology

WORK EXPERIENCE

Geek Squad at Best Buy, Dayton, OH December 2023 – February 2025

Client Analyst

Troubleshoot customer electronics and relay recommendations to customers as well as to technicians

Aid customers with initial set up of computers and/or software, as well as provide them with education as to how to use software properly

Log customer devices for in-house or service center repair

Perform functionality checks on items returned to store and prepare them to either be resold or sent for service

Stratacache, Dayton, OH May 2023 – July 2023

Technical Support Analyst

Diagnose issues with Stratacache media players using custom software

Direct field technicians in troubleshooting issues related to media players and peripheral devices

Accurately record steps taken during an installation or repair process

Become familiar with various device setups and software packages

Walmart, Dayton, OH June 2013 – December 2018, December 2020 – May 2023

Electronics Associate

Assist customers with electronic equipment (phones, televisions, computers, tablets) setup, usage, and troubleshooting

Provide customer service in person and over phone; effective in diffusing difficult customer interactions and maintaining repeat customer

Provide excellent customer service within the company as well as out

CareSource, Dayton, OH August 2018 – September 2019

CareSource Department Associate

Execute regression tests, functional tests, and create automated test cases using C# programming language

Assist team members to develop, maintain, implement, and execute a quality assurance process

Participate in collaborative design sessions

Create and document test cases for assigned documented requirements

Coordinate review/feedback of current and future testing

Ensure that appropriate and accurate data is contained within any automated system used for testing



Contact this candidate