Gerred Deptula
******.*******@*******.***
Dayton, OH 45420
EDUCATION
Sinclair Community College, Dayton, OH Anticipated Graduation: Fall 2025
Software Development, Associate of Applied Science
TECHNICAL SKILLS
Familiarity with Java, C#, C++, Python, SQL programming languages
Personal experience building computers, troubleshooting hardware and software issues, training
end-users on the use of technology
WORK EXPERIENCE
Geek Squad at Best Buy, Dayton, OH December 2023 – February 2025
Client Analyst
Troubleshoot customer electronics and relay recommendations to customers as well as to technicians
Aid customers with initial set up of computers and/or software, as well as provide them with education as to how to use software properly
Log customer devices for in-house or service center repair
Perform functionality checks on items returned to store and prepare them to either be resold or sent for service
Stratacache, Dayton, OH May 2023 – July 2023
Technical Support Analyst
Diagnose issues with Stratacache media players using custom software
Direct field technicians in troubleshooting issues related to media players and peripheral devices
Accurately record steps taken during an installation or repair process
Become familiar with various device setups and software packages
Walmart, Dayton, OH June 2013 – December 2018, December 2020 – May 2023
Electronics Associate
Assist customers with electronic equipment (phones, televisions, computers, tablets) setup, usage, and troubleshooting
Provide customer service in person and over phone; effective in diffusing difficult customer interactions and maintaining repeat customer
Provide excellent customer service within the company as well as out
CareSource, Dayton, OH August 2018 – September 2019
CareSource Department Associate
Execute regression tests, functional tests, and create automated test cases using C# programming language
Assist team members to develop, maintain, implement, and execute a quality assurance process
Participate in collaborative design sessions
Create and document test cases for assigned documented requirements
Coordinate review/feedback of current and future testing
Ensure that appropriate and accurate data is contained within any automated system used for testing