Quality Assurance Performance Testing

Mohan Rajamani, Phone: 951-***-****

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SUMMARY:

● Over 25 years of IT experience with extensive experience on Quality Assurance. Software Testing Life Cycle (STLC) experiences include Test Planning, Test Analysis, Test Design, Data Validation and Verification, Testing Cycles, performance testing, Final Testing, Implementation and Post Implementation. Extensively used bug reporting tools to report the defects.

● Provide consulting (BSS & OSS) services to Kaiser Permanente, BCBSMS, United Healthcare, Toyota, Target, Citi, Edward Jones, Verizon Wireless project teams and collaborate with subject matter experts to identify solutions to meet business needs.

● Program management responsibilities which include but not only limited to project initiation, scope planning, scope definition and scope change control, project plan development, project plan execution, and integrated change control activities, communications planning, information distribution, progress and performance reporting for Fortune 500 clients.

● Facilitated creation of Test Suite powered by hybrid keyword/data driven framework, featuring unattended execution and extensive verification/validation, detailed reporting, easy maintenance, and covering over 2500 of test cases on multiple test environment for the clients Toyota, United Health Care, BCBSMS, Supervalu, Target, American Family Insurance, Verizon Wireless, Time Customer Service and Nationwide.

● Creation, preparation and conduct of Quality Assurance reviews and the development and execution of test plans and test scripts. Experience with industry-standard project management tools such as Jira, and collaboration tools such as Confluence and Slack. Proven experience testing PeopleSoft HCM applications Modules include Payroll, Benefits, HR Transactions.

● Exhibited demonstrable expertise in User Acceptance Testing (UAT), Performance Testing, Interface testing, Conversion testing, parallel testing, Functional Testing, System Integration Testing, Regression Testing, End-to-End, Database testing for mainframe-based software applications for 15 plus years.

● Worked as Senior QA for Kaiser & CSC Medicare applications and have experience in manual and auto testing (End-to-End, Data Driven, Keyword driven Set top box testing) of TriZetto QNXT applications.

● Tested HIPAA transactions & EDI Code sets standards like 837I, 837P, 837D, 276/277, and 997Acknowledgement and supported IBM Mainframe / SAS programs that process EDI sets.

● Conducted extensive analysis on migration and conversion of Provider and Member data, Group configurations, plan codes, benefit set-ups, fee schedules, provider pricing, etc from Legacy system to QNXT for the clients Aetna / CVS, Kaiser, BlueCross and United Healthcare.

● Perform User Interface testing utilizing System Testing, Regression testing, and User Acceptance Testing on QNXT system changes for AEP, Writing basic SQL Queries.

● Thorough understanding and hands-on working experience with standards for medical transactions like 820

(enrolment), 834 (premium payments), 835 (medical claims payments), 837 (medical claims), 270 (eligibility inquiry), 271 (eligibility response), 276 (claim status), and 277 (claim status response).

● Extensive experience installing and maintaining COTS (Commercial Off-the-Shelf) product Salesforce CRM and vendor software Microsoft authenticator and Visio on multiple operating systems for verification and validations of business rules for integrating Anthem Drug plans to CVS Health PBM after successful validations.

● Expertise in researching the claims issues, coding drug edit schedules, mail and retail limits, and mapping Anthem drug identifiers to CVS Rx claim drug codes and provide supporting documentation required to support historical reference in SFDC for Anthem Specialty drugs (CVS Pharmacy Benefits Management System - Ingenio – RX Claim)

● QA and testing of Claims Processing through EDI 837 files to FACETS system and also worked on scenarios for complete claims lifecycle Adjudication (CLMU) and Payment (CKMM), Adjustments for Overpayment, Under Payment, resolving the errors associated with claims for United Health and Blue Cross ICD-10 federal mandated projects. Tested new developments of X12 837 claim, 835 payment files and ensured timely and quality delivery of Revenue Cycle product releases.

Mohan Rajamani, Phone: 951-***-****

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● Responsible for communicating and implementing the overall direction and management of the Change Management Process. Defined project scope and objectives through internal project management methodologies for agile model. Facilitating the daily scrum meetings, spring planning, spring review, and spring retrospective.

● Conduct project closure activities to formalize and communicate the project completion, handover documentation and ongoing activities and identify accountable resources for future issues and resolution processes. Maintained standard documentation for compliance with CMMI level 5 standards.

● Experience in User Acceptance Testing (UAT), Performance Testing, GUI Testing, Functional Testing, System Integration Testing, Regression Testing, End-to-End, Data Driven, Keyword driven and White Box testing.

● Worked in enhancements and support mainframe applications MIBS (Medicare Information and billing system), MIDR (Medicare Information Data Reporting), MACS (Medicare Administrative Contractors system) and Patient Financing applications for Kaiser Permanente.

● Worked as consultant/ QA Tester in Payments team attending Problem Tickets (MPRs) and doing development and enhancements for MARx - Medicare Advantage and Prescription Drug System (Part-D) application for CMS (Centre for Medicare and Medicaid Services). Strong experience in Preparing Reports for some of the Functional and Performance Testing.

General Project Management Roles:

● Manage a communication plan that involves keeping the business and IT team as well as leadership apprised of Project process, Changes in timeline, scope, resources, Issues & risks.

● Time reporting for resources, Screen, tests, and qualify candidates using behavioral interviewing techniques and skill assessment testing. Interview IT Resources to document current IT process and new process needs. Facilitate the onboarding process, I-9 verification, Asset allocation. Interview IT Resources to document current IT process and new process needs.

PROFESSIONAL EXPERIENCE:

Senior Software application tester / Accenture Federal Contractor for IRS - ITPE project (Dec 2023 to May 2025) Provide application development, testing, defect triage support to IRS - ITPE project as AFS contractor. Individual Tax Processing Engine (ITPE) project is to reengineer the Individual Master File, written in an old programming language

(Assembly Language Code), into a modern programming language (Java). The IRS implemented a scenario-based approach for Java code development.

Serve as a subject matter expert in mainframe technologies, providing hands-on expertise in COBOL, JCL, VSAM, CICS, DB2, Assembler, REXX, SPUFI, TSO ISPF, RACF, and other relevant tools and languages.

Lead the design, development, and modernization of mainframe applications, ensuring adherence to best practices and standards.

Worked in the activities of scope planning, requirement gathering, translating business requirements to technical requirements, creating test plans and test cases in line with technical requirements, execution of all types of testing capturing test results, defect tracking and resolution, retesting for defect fixes.

Review the output files of both JAVA and ALC jobs, verify and validate the mismatches, loggin in defects for functional issues, defect triage support, Defect resolution after fixes.

Collaborate with cross-functional teams to gather requirements, analyze business needs, and deliver innovative solutions.

Mentor junior team members, sharing your knowledge and experience to foster their growth and development.

Technical Lead / HCL Technologies - Mastercard International (Sep 2022 to July 2023) Provide application development and testing support to Mastercard International AMS and SSI applications in offshore onsite model. AMS (Account Management Services) provides a process for managing a card portfolio to ensure adequate cardholder services and to reduce risks related to unauthorized or fraudulent activity. SSI application is a Mastercard service that responds to authorization requests on behalf of the issuer and it is available to all issuers 24 hours a day,365 days a year.

● Partner with developers to improve and automate test and release processes. Development, testing and migration of programs written in COBOL, DB2, CICS, JCL, SQL for various quarterly releases. Mohan Rajamani, Phone: 951-***-****

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● Collaborate with other Quality Assurance engineers on testing processes – ensuring adequate test coverage end- to-end-testing, system testing/integration and performance testing.

● Developed test case templates using T3 which is a powerful automated frame work based testing tool used in all Mastercard environments to simulate transaction-based messages. The test cases developed in T3 are executed to run regression test scripts for quarterly releases for all AMS online transaction-based messages (0302) for various file updates such as MCC102, MCC103, MCC104, MCC105, MCC106, MCC107, MCC108, MCC109 for various test scenarios for both Global and IOS (India on soil) environments.

● Active participation in requirements review and regression testing activities; monitors resolutions and retains documentation. Worked in development of QA standards, processes, tools and methodologies; partners with other functions to gather the testing requirements.

● Work with software developers and domain experts in designing, performing, and improving verification tests.

● Created features under ongoing project EPICs, developed story for features, added points to stories to facilitate tracking the progress of release using Rally.

● Worked in all phases of SDLC and STLC process with quality management and Agile tools like Rally. Dev Ops Engineer / AAA – Auto club enterprises - (June 2021 to July 2022) Provide application development and testing support to Auto Club of southern California IS Membership systems which serves AAA members located in Southern California, Texas, Hawaii, Alabama, Missouri, New Mexico, Tide water club

(South Virginia), East Central region (Covers states of Ohio, PA, KY) and Northern New England region (Covers states of ME, VT, NH, MA, NY). The IS Membership Systems team is dedicated to supporting and enhancing the systems that support our core product, membership, across the entire organization. We work closely with other internal teams (web, digital communications, CRM) and external partners to support our members and programs.

● Collaborate, refine, decompose, and pull in work as a team and coordinate with developers, project managers, and business partners throughout the phases of software testing life cycle to deliver within each determined sprint in a DevOps/Agile environment.

● Development, testing and migration of programs written in COBOL, DB2, CICS, JCL, SQL for various AAA membership retention projects – Stair step Discounts, stop paper welcome kits for clubs, Streamlining letter creation process for Clubs. Expertise in the usage of mainframe tools such as Syncsort, Xpediter, SAR, File Aid, Abend-Aid and S/W Configuration Management process tools such as ISPW, Change Man.Provided 24X& on call support to resolve service and incident tickets for IS Membership systems on regular basis.

● Update of business rules tables, membership correspondence tables, membership card issue reason tables to process card requests for New Business, Replacement, Stolen or lost, Damaged, Gift memberships for all the clubs under AAA – SoCal.

● Worked in Agile model (Scrum, XP, Kanban, FDD, TDD) and familiarity with scaled agile (SAFe, LeSS). Knowledge and/or experience with Agile/DevOps techniques: User Stories, Continuous Integration, Continuous Testing, Mobbing / Pairing, and Automated Testing in a "DevOps" environment where the team has a focus on automation and continuous integration.

● Expertise in design and executing of unit and functional test suites using Test Automation tool TOPAZ for IS Membership Systems.

● Proven expertise in Continuously delivering application functionality with quality, meeting the expectations of product end-users for implementing new programs, making enhancements and resolving issues related AAA Membership Systems and applications. Lead backlog prioritization exercises, sprint planning, stand-ups, retrospectives, demos, and other related meetings.

Senior Test Analyst / Remote job

(Jan 2021 to May 2021) – HCL Tech

● Collaborate and coordinate with developers, project managers, and business partners throughout the phases of software testing life cycle. Provide Testing and QA support services to Retail Business Services Business Support Services team for retail mainframe-based applications in offshore onsite model.

● Worked in the activities of scope planning, requirement gathering, translating business requirements to technical requirements, creating test plans and test cases in line with technical requirements, execution of all types of testing capturing test results, defect tracking and resolution, retesting for defect fixes. Mohan Rajamani, Phone: 951-***-****

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● Coached and guided team members to follow best practices (cross-group dynamics, relationship management, continuous integration, source control, unit and functional testing, automation and design/re-use).

● Responsible for establishing QA team milestones, maintaining and continuously improving best practices within QA/QM.

● Worked closely with Application Systems Architect, key support group members and development consultants to successfully review, analyses and modify systems, including encoding, testing, installing and debugging systems and applications in Agile / Scrum processing.

● Worked in the activities of scope planning, requirement gathering, translating business requirements to technical requirements, creating test plans and test cases in line with technical requirements, execution of all types of testing, capturing test results, defect tracking and resolution, retesting for defect fixes, deploying the tested modules to Production environment.

Test Automation Engineer / CACI - (May 2020 to Nov 2020) Provide QA management and testing services to CACI’s Federal Client based in Greater Los Angeles, California.

● Collaborate and coordinate with developers, project managers, and business partners throughout the phases of software testing life cycle. Create and implement test plans for all phases of development, including Master Test strategies, test data management strategies, risk & dependency mitigation strategies, and Release and Regression Test Planning.

● Develop automation tests from acceptance test criteria requirements for MAKE-PCIP application. Evaluate various test automation tools by installing trail version (Micro Focus UFT, Katalon Studio, Test Café), create test cases, test suites, record all the test steps for testing MAKE - PICP application functionalities, execute tests (Node.JS), capture test results, fix entry and exit criteria for each step, disseminating test results, offer recommendations for test tools that offer best support features, CD/CI integration, Productivity and external integration with Azure.

● Creation, preparation, and conduct of Quality Assurance reviews and the development and execution of test plans and test scripts. Track and report appropriate testing metrics to stakeholders. Identify and manage defects, secure fixes, and re-run tests.

● Active participation in Agile Community of Practice, Robotic Process Automation (RPA) Community of Practice. Completed online Agile lessons and got CACI Agile Software Development certificate. QA Manager / Cognizant Technology Services (Jan 2016 to April 2020) Provide QA management and testing services to US Bank, Aetna / CVS Health, First Data Resources, JP Morgan Chase, Wyndham hotel group project teams and collaborate with subject matter experts to Identify solutions to meet business needs.

U S Bank Information Services Jan 2020 – April 2020 Test Engineer / ICS (Integrated Credit Services) Division

● Worked closely with Application Systems Architect, key support group members and development consultants to successfully review, analyze and modify systems, including encoding, testing, installing and debugging systems and applications in Agile / Scrum processing.

● Coached and guided team members to follow best practices (cross-group dynamics, relationship management, continuous integration, source control, unit and functional testing, automation and design/re-use).

● Responsible for establishing QA team milestones, maintaining and continuously improving best practices within QA/QM. Analyzed application database information and identified integrity issues with existing and proposed systems. Leveraged technical expertise and provide suggestions to assess new IT software projects and initiatives, and identify opportunities to improve business process efficiencies.

● Worked in the activities of scope planning, requirement gathering, translating business requirements to technical requirements, creating test plans and test cases in line with technical requirements, execution of all types of testing, capturing test results, defect tracking and resolution, retesting for defect fixes, deploying the tested modules to Production environment.

CVS Health / Aetna – Phoenix, AZ - QA Engineer (April 2018 – Dec 2019)

● Design and Develop test plan and design documents, test cases, SQL for Client Implementation UI QA and testing project for Aetna / Coventry / Frist Script WC claims project.

● Tested HIPAA transactions & EDI Code sets standards like 837I, 837P, 837D, 276/277, and 997Acknowledgement and supported IBM Mainframe / SAS programs that process EDI sets (CVS PBM). Mohan Rajamani, Phone: 951-***-****

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● Investigating, reviewing and providing clinical and / coding expertise in review of post – service, pre - payment or post payment claims, which requires interpretation of state and federal mandates, billing practices / patterns, applicable benefit language, medical and reimbursement policies, coding requirements and consideration of relevant clinical information on claims with overt billing patterns and to facilitate make pay / deny or payment recommendation decisions based on findings.

● Work in implementing new UI for handling the payment import for all the clients together (Generic).

● Implement UI to facilitate First Script Client configuration, payment reconciliation files generation and uploading to SQL Server tables, E-Bill acknowledgement processing. Design and Develop SQL scripts to query the updated SQL Server tables for Client Implementation UI project for Aetna / Coventry / Frist Script WC claims.

● Research client benefit requests /issues and recommend alternative solutions to internal partners in meeting client needs. Provide consultation and benefit expertise to internal partners.

● Design and Develop UAT Regression automation script and Automation of functional testing framework for all modules using Selenium WebDriver.Work in the agile environment, attended daily scrum meetings.

● Develop and maintain automated regression test cases in Selenium WebDriver using Java and TestNG Framework. Maintains and manages daily case review assignments, with a high emphasis on quality, with client / CMS guidelines and provides clinical explanation to the provider. (CVS PBM Ingenio – RX Claim)

● Research claims issues, coding drug edit schedules, mail and retail limits, and mapping Anthem drug identifiers to CVS Rx claim drug codes and provide supporting documentation required to support historical reference in SFDC for Anthem Specialty drugs (CVS PBM Ingenio – RX Claim)

● Create bars and bids in AS 400 (CVS PBM Ingenio – RX Claim) for all the assigned cases, facilitate promoting the Bars while closing cases in Salesforce every hour after updating work assignment details. Responsible for meeting turnaround times, quality measurements and performance guarantee within the client’s plan benefit setup. Wyndham Vacation Ownership (WVO) - FL Nov’17 – Mar’18 QA Engineer

● Interacted with business users and WVO application owners in the analysis and development phase for SQL server upgrade testing efforts and was involved in requirement gathering, prepared various documents like technical design documents, test approach, test plan and resolved business related issues.

● Arranged knowledge transition / sharing sessions to offshore team members with supporting documents as part of inter-projects knowledge transfer activities through Web Ex meetings, phone bridge number, Skype, share point and emails.

● Developed test approach, test plan, test cases for validating critical functionalities of WVO applications for SQL server upgrade efforts.

● Developed test cases to cover all the business functions: booking reservations using rebate certificates, vendor administration, reservation administration, certificate administration, reporting, book admin, coupon admin, coupon PIN admin, processing coupons, redeem coupons, upload functions for receipts processing for Wyndham rebates.

● Uploaded the approved test cases to HP ALM, mapped the requirements, executed the test cases, captured and stored all the test evidence documents to store in ALM.

● Worked in defect resolution process which are observed during testing from its identification to closure after getting approval from WVO application owners / SME. Developed metrics to track, monitor and report the status through daily execution trackers and status report. First Data Corporation / EFTPS – NE Mar’17 – Oct’17 Senior QA & Test Analyst

● Worked in all phases of STLC (Test Life Cycle) for EFTPS ongoing projects (NACHA implementation, COBOL Upgrade testing efforts, EFTPS – Blocked RTN implementation efforts, Direct Pay Email verification projects).

● Creating test plans, test cases, test scripts, execution of tests scripts, test results capture, mapping requirements in CLM, defect analysis, defect resolution.

● Design and develop SPUFI SQL queries to execute the test scripts for NACHA implementation, COBOL Upgrade efforts, EFTPS – Blocked RTN implementation efforts, Direct Pay Email verification projects.

● Interfacing with test managers, test analysts on day-to-day basis for testing requirement gathering, test plan development, Tractability matrix development and test script design.

● Reviewing QA Test Plans to ensure all impacted EFTPS functional areas are being tested. Supporting QA and Acceptance Test efforts by clarifying result expectations & fixing defects. Mohan Rajamani, Phone: 951-***-****

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JP Morgan Chase - FL Jan’16 – Feb’17

QA Manager (QA & Testing / Change Management/Test Data Management)

● Creating test plans, test cases, test scripts, execution of tests scripts, test results capture, mapping requirements in ALM, defect analysis, defect resolution for Dodd Frank Compliance, Guaranteed Principle Exempt Funds project initiatives for JPMorgan Chase planned releases.

● Interfacing with multiple stakeholders, to on-boarding new clients / regions as a part of the OFAC watch list filtering expansion in different geographic locations.

● Define and ensure appropriate governance, methodology, and best practices. Partner with project managers and leadership to support major global initiatives through the project's Lifecycle.

● Evaluate risk and assess project health through independent analysis. Manage risks/issues, ensure corrective actions and ownership is defined in a timely manner.

● Compose comprehensive descriptions of user needs including functional and technical requirements. Maintain Issue / Defect / Risk tracker and work towards to completion / close. Maintain project timelines, defining roles and streamlining processes.

QA Manager / HCL America - (Feb 2013 to Nov 2015)

Provide IT QA role to Toyota Financial Services, United Healthcare and Blue Cross and Blue Shields of Mississippi group project teams and collaborate with subject matter experts to Identify solutions to meet business needs Toyota Financial Services (TFS), CA Jan’15 – Aug’15 QA Manager - Data Analysis / Business Intelligence (ETL) development /QA & Testing /Data warehousing & Data Mart solutions

● Preparation of Master test plan, test coverage plan for FAST BI project (Release 2) of Toyota Financial Services. FAST (Financial Accounting System Transformation) project includes implementation of a consolidation tool at TFS which includes Hyperion Financial Management (HFM), Hyperion Financial Reporting (HFR), Hyperion Data Quality Management (FDM), Hyperion Data Relationship Management (DRM) and Hyperion Smart view. Release 2 of this project focus on leveraging the roll forward dimension to support cash flow and iFEM reports in HFM to meet business needs of BTS (Business technology Services) and BI (Business Intelligence) of TFS.

● Defects logging, retesting the test scripts, tracking the defects and closing the defects. Analyze Test Execution Results and Report Defects using HP/ALM/Quality Center.

● Developed mappings to transform the data according to the business rules and integrated with other sources like ODS, legacy marts, before loading into target tables.

● Defined project scope and objectives through internal project management methodologies for Scaled Agile frameworks (SAF) model. Facilitating the daily scrum meetings, spring planning, spring review, and spring retrospective. Creation, preparation, and conduct of Quality Assurance reviews and the development and execution of test plans and test scripts using HP ALM.

● Prepared the Test Plan, Test Scripts, uploading and track the test plan in Quality Center and reviewed the Test plans and tracking using HP ALM.

● Creation and maintenance of the logical and physical data models for the production and Business Intelligence data warehouse and data marts. Conducting data design walkthroughs to communicate data warehouse and Data Mart table designs to ETL developers.

● Worked extensively on different transformations like source qualifier, Expression, Filter, Aggregator, Router, Update strategy, lookup, Normalizer, Stored procedure, Mapping Variables and Sequence generator. United Health Insurance & BCBSMS, CA Jan’13 – Jan ‘15

● Design, development of Cobol/DB2 program, jobs, copybooks for BCBSMS VSAM conversion to DB2 efforts that enables the efficient processing of claims (Dental Professional and Institutional) which is the part of EDI claim flow jobs. Defects logging, retesting the test scripts, tracking the defects and closing the defects. Analyze Test Execution Results and Report Defects using HP/ALM/Quality Centre.

● Development and execution of parallel tests runs for ICD-9 claims and multiple versions of corresponding ICD- 10 claims. Verifying ICD-10 codes (remediation) for subrogation transactions of the corresponding ICD-9 codes for Medicare, Medicaid, EDI Claim, Provider applications.

● Collaborated with the stakeholders and SMEs in finalizing the requirements per Centre for Medicare and Medicaid Services (CMS) HIPAA Compliances/Regulations for change requests and ACA enhancements. Mohan Rajamani, Phone: 951-***-****

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Infosys /USA - Torrance, CA Jan’12 – Jan’13 – IT Manager

● Provide consulting services to Toyota BSS project teams and collaborate with subject matter experts to identify solutions to meet business needs. Managing the monthly releases of TTMS application for Oracle, J2EE, Hyperion, Mainframe defects/tasks. Leading the LDMC, CAP, DAP allowances reporting projects in all SDLC phases.

● Develop user stories and future state process flows to support the design and development of PeopleSoft solutions testing assignments (PeopleSoft HCM 9.2). Knowledge with PeopleSoft HRMS/Payroll configuration and functionality.

● Collaborate with Configuration manager, QA Manager and Application Development Directors in ensuring proper Release Plans, Test Plans, and Acceptance Criteria are set.

● Prepared the Test Plan, Test Scripts, uploading and track the test plan in Quality Centre and reviewed the Test plans, tracking using HP ALM.

● Defects logging, retesting the test scripts, tracking the defects and closing the defects. Technology Lead (Application Development, QA & Testing and Change Management) - (Aug’00 – Jan’12) Clients: Kaiser Permanente, United Health Care, BCBS, Citi, Target, Verizon Wireless, Nationwide, CSC, American Family Insurance, Pearson, Supervalu, State Farm Insurance, State of GA, Fannie Mae, Time Customer Service, MasterCard, Edward Jones, Vanguard Group, State Farm Insurance, GLIC, QBE.

● Provide consulting services to clients Citi, Target, Verizon Wireless, Nationwide, CSC, Kaiser, QBE, GLIC,American Family Insurance, Pearson, Supervalu, State Farm Insurance, Fannie Mae, Time Customer Service, MasterCard, Edward Jones, Vanguard Group project teams and collaborate with subject matter experts to Identify solutions to meet business needs.

● Worked as consultant in IS team in the development and testing of Edward Jones Mutual Fund and Money Market applications for implementing Roth IRA and Regular IRS rollover into 401K initiatives. Involved in writing test specifications, test plans, test cases, SQL and execution of test cases for Roth IRA and Regular IRS rollover into 401K.

● Worked with Vanguard's Production center of excellence (PCE) team of the Institutional systems division

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