Business Systems Analyst
Resume:
Professional Experience
Business Systems Analyst III
Glidewell Dental Laboratories (Full Time) - Irvine, California, July 2022 - May 2025 Conducted database analysis using Microsoft SQL Server Management Studio (SSMS) and SQL queries to support critical data operations.
Executed the variance syncing process to align variant DLplus cases from multiple labs with the central server. Validated and updated product data associated with case records to maintain data integrity. Investigated and resolved failed case submissions to Dynamics 365 by identifying root causes, collaborating with the development team on fixes, and resubmitting cases for successful processing. Managed the organization’s Microsoft 365 administration tasks including SharePoint and Exchange Admin, user account provisioning, license management, security configuration, and troubleshooting to ensure seamless productivity.
Led a Lean project to analyze system-wide requests and errors, identifying repetitive tasks and implementing automation solutions to streamline processes and improve efficiency. Utilized Amazon S3 for data storage and AWS Step Functions to automate and streamline processes. Led end-to-end implementation and optimization of ERP solutions using SAP and Hybris to streamline order management and enhance customer experience, collaborated with cross-functional teams to integrate SAP ERP with SAP Hybris, improving data synchronization.
Led the configuration and integration of third-party applications using APIs and implemented Single Sign-On (SSO). Utilized Jira to manage project tasks, track issue resolution, and coordinate Agile workflows across cross-functional teams, ensuring timely delivery of ERP and integration projects Leveraged Postman and Studio 3T to edit, update, and synchronize JSON data across multiple internal applications, including Elektra, the Marketing Campaign Tool and Glidewell Office (GO). Executed a company-wide Data Migration project, transitioning systems from BOX to SharePoint Online/OneDrive. Acted as a liaison between cross-functional stakeholders to ensure alignment on goals, requirements, and deliverables Developed and audited knowledge base articles to enhance documentation accuracy and accessibility across ServiceNow and Confluence platforms.
Production Support Engineer
Taco Bell Corporation (Robert Half Contract) - Irvine, California, Jun. 2021- Jun. 2022 Middleware database analysis using DBeaver with SQL queries (MySQL5) to:
Perform manual configurations required to onboard a new store, transfer of ownership, enable or disable delivery channels.
Generate menus for various downstream Taco Bell channels like Kiosk, Touch Kitchen Displays, NextGen POS, BellHops, and delivery channels like DoorDash, Uber Eats, and GrubHub.
Review error messages to make them clear and actionable.
Validate product and price information for 7600+ stores across the USA and find missing information Utilizing Amazon S3, Step Functions, Amazon EventBridge, Simple Queue Service, Cloud Watch, Lambda, Lumigo, and Relational Database Services (RDS) services to successfully perform this task. Samina Mojadad
Aliso Viejo, CA 92656
Phone: 949-***-****
Email: *.*******@*****.***
2
Utilizing Visual Studio Code and MiTeC JSON viewer to validate product information and product validation test process along with data management and development team. Working with Xenial and EDM (Enterprise Data Management) cloud tickets to refresh pricing information. Monitoring the flow of the upstream data from various input sources through automated jobs in Talend and resolving any errors that come along.
Conducting API testing using Postman to validate various scenarios for the integration with delivery channels. Assisting the Production Service team to develop a test scenario to compare the Staging and Production JSON menu files to automate the product validation test process with Visual Studio Code and Python. Assisting development teams with curating accurate field data regarding software deployments and error logging. IT Support Engineer
Luna Sciences Corporation – Newport Beach, California, Mar. 2014 - Oct. 2020 Optimized database in Microsoft SQL Server Management Studio. Implemented a windows defender host-based Firewall to block the specific connection. Used ethical hacking techniques to exploit a vulnerable workstation to identify malware on a Windows system. Troubleshot software, local network issues, printers, and help desk support. Configured remote desktop connection, E-mail client protocols, used Salesforce in creating events and projects. Assisted clients in resolving local network issues remotely and over the Internet following the OSI model. Used the administrator interface to modify router configuration. Conducted the Network Operation Center Support, using CRM in reporting and communication. Performed reconnaissance and probing using common tools such as Nessus and Zenmap. Used Wireshark to lookup, analyze network traffic, and record network addresses and OUIs. Audited a wireless network and planned for a secure WLAN Implementation. Education
California Lutheran University – Thousand Oaks, CA (CLU) Master of Science in Information Technology – Data Analytics (GPA 3.6) Jan.2018 - Aug.2020 Relevant coursework: Data Structure and Algorithms, Big Data Technologies, Database Management System, Social Media Analytics, Ethical Hacking, Information Security, Data Mining. Networking (Network+), Data Communication Relevant projects:
Model the game Chutes and Ladders in Java application with directed graph data structure. Build a conceptual data modeling for an Electronic Medical Record system (EMR) database ‘CalNet Care’ developing ERD M: N relationships diagrams into relational diagrams, data dictionary, and SQL statements. Azad Qazvin University – Qazvin, Iran (QIAU), Department of Electrical Engineering and Computer Science Bachelor of Science in Computer Engineering – Hardware (GPA 3.3) Sep.2007 - Jun.2011 Dissertation: Digital high-precision road measuring meter. Relevant coursework: VLSI System Design, Linear Control Systems, Signals and Systems, Data transfer, Electric Circuits I, II, Electronic Digital, Electronic Circuits. Programming, Software and Network Skills
SQL and MySQL, DBeaver, AWS, Visual Studio, Phyton, Java, Hadoop, Visio, R Studio, C/C++, Kali Linux, Service Now, Salesforce, Maltego, Lucid Chart, Slack, Dynamic 365, Postman API, RabbitMQ, Integration Testing Microsoft Office 365, Azure, Atlassian, Box, Stakeholder communication, Business requirements gathering. Documentation, Analytical skills, Problem solving.
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