Customer Service Representative

GJ Goldie Jackson

Atlanta Ga 229-***-****

***************@*****.*** Bold Profile

PROFESSIONAL

SUMMARY

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. ACCOMPLISHMENTS Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Product Promotion - Up-sold products and motivated customers to upgrade current product plans.

Customer Relations - Earned highest marks for customer satisfaction, company-wide.

Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction. Cashier - Achieved highest Number of new credit accounts opened within one-month period.

SKILLS Staff Training

Retail Sales Customer Service

Microsoft Word

Credit Card Payment Processing

Customer Relations

Customer Service

Call Center Operations

Money Handling Abilities

Calm and Professional Under

Pressure

WORK HISTORY CUSTOMER SERVICE REPRESENTATIVE 02/2022 to 02/2023 Hillsborough County Solid Waste Tampa, FL

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Answered customer telephone calls promptly to avoid on-hold wait times. Answered constant flow of customer calls with minimal wait times. Offered advice and assistance to customers, paying attention to special needs or wants.

Responded to customer requests for products, services and company information.

CUSTOMER SERVICE REPRESENTATIVE 06/2021 to 02/2022 Employers Tampa, FL

Answered customer telephone calls promptly to avoid on-hold wait times. Answered constant flow of customer calls with minimal wait times. Offered advice and assistance to customers, paying attention to special needs or wants.

• Assistance customer with worker's compensation claims due to work related injuries.

Macys customer service 05/2022 to present

ASSISTANT MANAGER 06/2017 to 04/2021

Circle K Winter Haven, FL

Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.

Helped with planning schedules and delegating assignments to meet coverage and service demands.

Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences. Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.

Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service. Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

Reviewed sales and gross profit reports to determine options for increasing market growth.

Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.

CUSTOMER SERVICE REPRESENTATIVE 09/2008 to 04/2017 CCI Lakeland, FL

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Answered customer telephone calls promptly to avoid on-hold wait times. Answered constant flow of customer calls with minimal wait times. Offered advice and assistance to customers, paying attention to special needs or wants.

Responded to customer requests for products, services and company information.

Recommended products to customers, thoroughly explaining details. EDUCATION Specialist In Psychology Applied Psychology 02/2018 Hillsboro Community College, Tampa, FL

Diploma 06/1989

Lake Gibson Senior High School, Lakeland, FL

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