Customer Service Representative

Nikkia Brantley

Coats, NC ***** 910-***-**** ******.*********@*****.***

Career Summary

Dedicated professional with strong experience in customer service, leadership, claims processing, and management. Looking to contribute valuable skills to a dynamic company while continuing to grow professionally.

Education

Miller-Motte College, Wilmington, NC

AAS, Management – December 2015

Technical Skills

• Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)

• SAP, D-Log, Bright Tree

• Customer Relations & Claims Processing

• Data Analysis & Reporting

• Leadership & Team Management

Professional Experience

Liberator Medical Supply/BD

Customer Service Representative (Remote) – November 2021 – Present

Self-Employed (Shift Smart, LiveOps)

Customer Service (Subcontractor) – July 2020 – Present

ADUSA Distribution, LLC

Grocery Selector – July 2021 – October 2021

Amazon

Process Guide/Process Assistant – September 2020 – July 2020

Becton Dickinson

Inventory Control Clerk – June 2018 – July 2020

FedEx (Becton Dickinson)

Data Entry Analyst/Claims Processor – 2018 – 2020

Conduent (Apple, Verizon, Humana)

Various Customer Service & Leadership Roles – 2012 – 2018

Harris Teeter

Assistant Customer Service Manager – June 2015 – February 2016

Family Dollar & Murphy’s

Assistant Manager – 2005 – 2006, 2010 – 2011

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