It Infrastructure Project Management

Nilda Lizette Betancourt

Alpharetta, Georgia • ******@*****.*** •770-***-****

www.linkedin.com/in/lizette-betancourt

Experienced Bilingual (English Spanish) Product Manager in the telecommunications and IT infrastructure field, with a strong track record of on-time, on-budget project delivery. Skilled in core network technologies, Dark Fiber, CDN solutions, and IT infrastructure projects. Proficient in both Waterfall and Agile methodologies, Clarity, Jira, Smartsheets and meticulous project management. Proven ability to drive cross-functional collaboration and align projects with organizational goals. Committed to quality, efficiency, and client satisfaction. Ready to contribute to your team's success.

Areas of Expertise

Project Management

Budget Oversight

Resource Allocation

Project Charters

Scheduling Design

Development Planning

Deployment Monitoring

Evaluation Documentation

Telecommunications

Solution Implementation

Infrastructure Management

Dark Fiber

Transport

Storage Projects

Software Deployment

Data Centers

Disaster Recovery

Security Initiatives

Requirements Analysis

Project Planning

Budget Analysis

Contract Management

Technical Compliance

CIO Approval

Third-party Contracts

Budgetary Constraints

Business Analyst

Core Competencies

Manage Project Execution: Successfully oversee budget management, resource allocation, project charters, scheduling, design, development, deployment, monitoring, and evaluation to drive the implementation of business solutions.

Lead IT Infrastructure Projects: Effectively oversee diverse IT Infrastructure projects, IBM Software deployment, Data Center installations, multi-data center configurations, disaster recovery, and MS Exchange deployments, alongside corporate security initiatives.

Analyze Requirements: Conduct in-depth analysis of business and functional requirements for IT Infrastructure and Software as a Service (SaaS) deployment projects, providing critical insights to guide project direction.

Develop Project Plans: Create comprehensive project plans aligned with established Project Management methodologies, ensuring the execution of programs and projects while meeting deadlines and adhering to budgetary constraints.

Budget and Contract Management: Efficiently handle detailed budget analyses and contract management, ensuring projects are delivered on time, within budget, and in full compliance with requirements.

Systems knowledge: Microsoft Office Suite, Google Suite, AT&T and Verizon systems.

Work Experience

Verizon Wireless Contract - AgreeYa Solutions Oct 2024 - Present

Network Product/Project Manager III - Alpharetta, Georgia

●Responsible for the recovery of Opex Audit Overbills from Suppliers in the South Area. Certification to collect approval from Directors and Business Transformation Groups.

●Meet with Network Assurance, Sourcing, and Business Transformation Organizations to validate Supplier’s Opex Overbill.

●Meet with Suppliers/Third Party Vendors to discuss Opex Audit Estimated Overbill and attend to customer’s responses to discrepancies.

●Approve all Credit Overbills and move the process to Finance for receipt of credited amounts.

●Conduct regular meetings with Senior Management to update on the status of the Opex Audit Project.

●Work project orders regulatory process for CBand new and modifications in the South Region.

●Work on Project Clean up for inactive cell structures around the South Region.

●Prepare weekly Projects reports for Sales Teams and Senior Management.

Moolah Wireless Nov 2023-July 2024

Telecommunications Product Solutions Manager – Atlanta, GA

• Responsible for reviewing and approving AT&T billing (AT&T, T-Mobile).

• Monitor telecommunications Network Incidents, and scheduled maintenance (AT&T, T-Mobile)

Monitor telecommunications Customer incidents, with the opportunity to recover credit for network outages (AT&T, T- Mobile)

• Provide stakeholders and Executives with Monthly and Weekly KPI, Metrics, and updates.

Verizon Feb 2022 – Jun 2023

Core Center Engineer – Richardson, TX

Sr Lead Product/ Project Manager – Richardson, TX Feb 2020 –Feb 2022

Project Manager – Richardson, TX Oct 2018 – Feb 2023

Joined as a Global Network and Technology Core Center Engineer, collaborating with Project Management, Operations, Field engineers, Sales Teams, and clients to orchestrate site surveys, equipment procurement, transport installation, and infrastructure telecommunications equipment activation, including Stand alone Buildings requiring Dark Fiber.

Operated in a cross-functional capacity to drive progress and provide program support for initiatives aimed at operational improvement and revenue growth across Verizon's Wireline and Wireless segments.

Managed the deployment of various Telecommunications network Infrastructure technologies, including Ultra Long-Haul (ULH) OTN MESH, MSPP, Dark Fiber and associated hardware cabling, displaying a broad understanding of Next Generation core network technologies.

Oversaw end-to-end management of Building Access Requests, encompassing permit acquisition, engineering, fiber optics construction (dark fiber) from node to customer premise, and infrastructure deployment and installation.

Collaborated with diverse stakeholders, such as Sales Account Teams, Procurement, Finance, Real Estate, Engineering, Operations, Outside Plant, and on-shore and off-shore organizational personnel, to strategize Request for Proposals, Scope of Work, and Infrastructure deployment.

Conducted regular project status meetings, meticulously managed project reporting, and ensured comprehensive project tracking and analysis, including the identification of project interdependencies.

Provided overarching direction and technical guidance to project and program teams, spanning multiple organizations, markets, and external suppliers/vendors, while proactively identifying and resolving issues and roadblocks in a timely manner.

Cox Communications/Business in Mar 2018 – Jul 2018

Infrastructure Sr. Product/Project Manager – Atlanta, Georgia

Managed Service Assurance Technology Infrastructure projects in Atlanta, Georgia, ensuring seamless delivery of IT services to both internal and external clients.

Conducted comprehensive analysis of business and functional requirements, resulting in the development of well-defined project scopes, detailed work plans, schedules, objectives, and resource allocation strategies for IT Infrastructure deployment projects.

Facilitated regular project status meetings with Stakeholders and Sales Teams, maintained project reporting, and oversaw project tracking and focusing on interdependencies, while fostering cross-functional collaboration to ensure adherence to quality standards and timely delivery of project outcomes.

Compiled business case estimates, resource requests, and budget updates, while meticulously updating project plan schedules and proactively managing risks, issues, and change requests.

Offered strategic direction and technical guidance to project and program teams spanning multiple organizations, markets, and external suppliers/vendors, ensuring efficient project execution.

First Data/ICON Information Con Aug 2017 – Dec 2017

Senior Product/Project Manager - Atlanta, GA

Managed Financial Merchant business discretionary, client, and compliance projects through their entire lifecycle, serving as the central point of contact for the successful execution of large and multiple projects, consistently meeting established timelines and budgets.

Defined and refined project scope, meticulously crafted comprehensive work plans, established precise schedules and objectives, and skillfully allocated project team resources while devising effective implementation strategies.

Conducted in-depth analysis of business and functional requirements to support IT Infrastructure and software deployment initiatives, ensuring their alignment with organizational goals and objectives.

Orchestrated regular project status meetings, generated insightful project reports, and assumed responsibility for rigorous project tracking and analysis, paying close attention to project interdependencies.

Maintained clear and effective communication with stakeholders, internal clients, vendors, and executive leadership while leveraging expertise in Clarity, and employing both Waterfall and Agile project management methodologies to drive project success.

Ernst & Young/Microland Mar 2017 – Aug 2017

Product/Project Manager – Atlanta, GA

Oversaw the project management of IT infrastructure across four real estate office locations, including activities related to relocations, renovations, reductions, expansions, and new buildouts.

Managed IT infrastructure renovations and expansions in Grand Cayman, Halifax, Kentucky, and Oklahoma, ensuring alignment with EY's Workplace of The Future standards.

Served as the key liaison for EY in meetings with internal and external stakeholders, including landowners and brokers, facilitating the acquisition of commercial office space for buildouts and renovations.

Produced impactful PowerPoint presentations up to the VP level and delivered weekly program reports to key stakeholders, including the tactical team, Area Managers, Directors, and the Executive Director.

Led the transformation of IT infrastructure across multiple office locations, aligning them with EY's Workplace of The Future standards. Managed all aspects of project planning, budget control, vendor relationships, and stakeholder engagement.

AT&T/CGI-Hunter Technologies Jun 2016 – Dec 2016

Infrastructure Product/Project Manager – Atlanta, GA

Evaluated and integrated Content Distribution Network (CDN) solutions for web-based applications, web servers, app servers, and database servers. Managed internal lifecycle tools, including UI, DevOps, testing, performance, analytics, and code quality.

Implemented mobile intelligence tools like Dynatrace to enhance mobile business operations. Monitored real-time application transactions across various platforms, including IOS, Android, Windows Phone 10, hybrid, and HTML 5 apps.

Managed budgets, resource allocation, project charters, planning, design, development, deployment, and documentation. Led project teams to ensure successful business solution implementations.

Analyzed business and functional requirements for Platform Engineering Projects. Developed project plans using established Project Management methodologies and presented budget analyses for review and approval by the PMO Director and CIO.

Oversaw contract management for both in-house and third-party contracts, ensuring compliance with timelines, cost targets, contractual obligations, and technical specifications.

Vertafore/Panzer Solutions Consultant Oct 2015 – Apr 2016

Data Center Project Manager – Atlanta, GA

Oversaw budget management, resource allocation, project charters, scheduling, design, development, deployment, monitoring, and evaluation of project documentation to drive the successful implementation of business solutions.

Managed diverse IT Infrastructure projects, covering storage, IBM Software deployment, Data Center installations, multi-data center configurations, disaster recovery, and MS Exchange deployments, alongside corporate security initiatives.

Conducted in-depth analysis of business and functional requirements for both IT Infrastructure and Software as a Service (SaaS) deployment projects, providing critical insights to guide project direction.

Developed comprehensive project plans in alignment with established Project Management methodologies, facilitating the execution of programs and projects while meeting deadlines and adhering to budgetary constraints.

Generated detailed project budget analyses for review and approval by the PMO Director and CIO, efficiently managing Vertafore and third-party contracts to ensure projects were delivered on time, within budget, and in compliance with contractual and technical requirements.

Education

B.A. Behavioral Sciences – National-Louis University, Atlanta, Georgia

Project Management – Project Management Institute

Residential Appraiser (2006-2008) – Atlanta, Georgia

Certifications

Project Management Certified – Project Management Institute

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