Active Directory Network Administrator
Resume:
**** ***** ***** **, *******, NC *****
**********@*******.*** 919-***-****
SHAWN SAMPSON
PROFESSIONAL SUMMARY
IT professional with over 10 years of experience in network administration and desktop
Support, demonstrating a visionary approach to system troubleshooting. Proficient in Windows, Active Directory and various remote support tools, effectively resolving complex technical issues to enhance user experience.
Jones House Cleaners, Raleigh NC
January 2025 – Present
Network Administrator
•Supported all computer and network (LAN\WAN) related issues
•Setup all user accounts in Active Directory and put them and organize them in the correct OU
• Fixed all hardware related issues
• Installed local and network printers and other peripherals and configuration of same.
•Support all user applications
•Provide support of Outlook issues
•Installing and imaging new computers and loading of appropriate software for customers.
• Remotely troubleshoot and resolved network, workstation, or application related issues
Experian LLC, Cary NC
March 2023 – January 2025
L2 Service Desk
•Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding network/desktop/laptop/Thin Client support, Printers, PDAs(Tablets), IPhones, Mobile, and LAN cable drops, BYOD, I.P. Phones & Audio video conference devices. Hands & feet support for network and server equipment as well as any IT related projects
• Break-fix, troubleshoot and resolve software issues; Reimaging computers/hard drives
•Troubleshoot DHCP, DNS and other IP related problems for the end user
• Wireless LAN, Ethernet desktop configuration issues
• Use Remote Desktop, Logmein and other remote software to troubleshoot user issues
•Resolved Outlook, 365, Active Directory, Okta Verify user permissions and any multifactor or access relate issues
•Use Service Now (SNOW) to document and track user tickets
•Support for MAC users, JamF Connect
Internal Medicine Associates of Raleigh, Raleigh NC
May 2017 – Jan 2022
Network Administrator
•Oversee all network operations and computer related issues at the facility
•Setup all user accounts in Active Directory and put them and organize them in the correct OU
•Create OU’s in active directory for security groups
• Hardware fixing and system related issues were troubleshot.
•Work with Forest and Domains in Active Directory
•Perform Identity data correlation in Active Directory and provide it to clients
• Installing local and network printers and other peripherals and configuration of same.
• Connectivity is fixed on LAN WAN
•Application management and Support: Install/Upgrade Application
•Provide support of Outlook issues
•Installing and imaging new computers and loading of appropriate software for customers.
• Remotely troubleshoot and resolved network, workstation, or application related issues
•Workstation Support - Windows 10, Windows 7, Mac OSX client support – IP Addressing, install and remove software, Printer support
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HCL, Graybar Electrical
L2 Desk Side Support, Cary NC
December 2019 – May 2020
•Active Directory, Managed user accounts and made sure users were in the correct organizational units
• iPhone and Android support for all Graybar employees. Setup the Air Watch application on their phones
• Re-image user’s pc and laptops and load Graybar’s images on them
• Office 365 supports, maintain user’s mailboxes, created shared emails and trouble shoot all things o365
• Multifactor verification support
• Hardware support to the systems or desktops.
• Cisco Unified Communications Manager voice and mobility support
• Service Now (SNOW) ticketing system
Credit Suisse October
May 2018 – Aug 2019
IT Support / Network support
•Worked in the IT Cafe on several IT related issues
•Setup desktops and laptops so the users can work from home
• Maintained all the computer systems were properly updated to the latest updates,
•Built windows 10 and windows 7 laptops either through PXE or Boot sticks
•Programmed and setup thin clients for remote access to Virtual Machines
•Worked on the global windows 10 deployment team
Iasis Networks, Raleigh NC
Nov 2007 - May 2018
Network/Computer Admin
•Facilitated and managed new installations for new clients, worked with all vendors to ensure the success of the project
•Hosted a variety of EHR and EPM software systems for small, medium and hospital sized clients nationwide
•Supported, NextGen Healthcare EMR, Dentrix, Allscripts/Misys, NexTech, Greenway Health, e-MDs, Patterson Eagle soft,
•Managed user accounts in Active Directory, support of office 365
• Remotely fixed LAN/WAN and network issues
•Remotely troubleshoot and resolved network, workstation, or application related issues
•Citrix XenApp, XenApp desktop
Electronic Data Systems, EDS/SSA Account, Raleigh, NC
Jan. 2001- Oct.2007
Help Desk Analyst
•Support and monitor T1 and DS3 Circuits for the Social Security Administration
•Coordinate conference bridges between all vendors to resolve network outages
•Remotely troubleshoot and resolved network, workstation, or application related issues
•Track and monitor client tickets using CA Unicenter until problem resolution.
Education:
ECPI Computer College, Raleigh, North Carolina October 11, 1997.
Studies in computer networking, hardware and software, office applications, operating systems, customer relations, analogy, and digital electronics
Online Training courses at EDS University for Cisco Routers, CA Unicenter, ACD and Leadership
Morrisville College, Morrisville NY 1989 Studies in Journalism
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References available upon Request
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