Customer Service Pool Manager

Jacob S. Lev

443-***-**** ·***********@*****.*** Marietta, GA

Enthusiastic and versatile individual with a strong background in customer service, special needs education, and lifeguard operations, eager to apply transferable skills in team collaboration, adaptive learning, and meticulous task management to a challenging position.

CORE COMPETENCIES

Collaborates effectively in diverse and dynamic environments Customer Service and Hospitality experience Volunteer service with special needs young people Fast learner and versatile Lifeguard Childcare Pool Maintenance Childcare You Tuber

PROFESSIONAL EXPERIENCE

Preschool Teacher

Managed preschool classes and after-school programs for school-aged children

Implemented established curriculum, fostering foundational learning in young children

Cultivated strong communication channels with parents and caregivers to support child development

Pool Manager (DRD Pool Management – Pikeville, MD)

Promoted to Pool Manager, overseeing operations for a diverse client base

Served as a primary liaison between company and clients, effectively communicating issues, solutions, and operational updates

Successfully managed a large-scale retirement facility

Awarded 'Lifeguard of The Week' (July 5) and consistently received 'Sparkle Pool' awards

Lifeguard/Pool Operator (DRD Pool Management - Pikesville, MD, June 2020 to September 2020):

Operated as a lifeguard and pool operator at two residential pools

Certified in First Aid, CPR, and rescue skills; Maryland Pool Operator certified

Provided exceptional customer service, prioritizing patron needs and safety

Managed pool chemicals and pump systems, ensuring adherence to regulations

Maintained one of the company's cleanest pools through diligent cleaning and upkeep

Demonstrated strong community engagement as a single-guard pool operator and lifeguard

Inclusion and Ability Staff (Jewish Community Center of Greater Baltimore - Owings Mills, MD):

Facilitated activities with inclusion for individuals with disabilities and cognitive challenges

Provided assistance with changing for swim

Completed art projects, life skills classes, and other activities

Engaged participants in games and cooking during the KLAL Fun Day program

Counselor (Jewish Community Center of Greater Baltimore - Owings Mills, MD):

Aided participants in CCBC life skill courses, assisted with changing for swimming, fostered engaging conversations, and supported their learning and growth during the summer camp

General Associate (Pie Five Pizza Co. - Owings Mills, MD):

Contributed to various restaurant operations as a general associate

Collaborated effectively with co-workers and enhanced customer satisfaction

Engaged with food safety and preparation regulations

EDUCATION

UNIVERSITY OF MD BALTIMORE COUNTY:

oJournalism (2019-2021)

Western School of Technology & Env. Science:

oHigh School Diploma (2019)

CERTIFICATIONS

CPR/AED Certified

American Red Cross Lifeguard Certification (includes Lifeguarding/First Aid/CPR/AED)

Driver's License

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