Information Technology Customer Service

ABDUL MALIK SECCA-HASAN

Charlotte, NC ***** 980-***-**** **********@*****.***

Multi-talented emerging technology professional seeking a entry-level IT Customer Support position whereby I can train and grow. Quick learner with leadership and exceptional time management skills. Reliable and driven with strong organizational skills.

• Information Technology Knowledge • Information technology support

• Customer service • Critical Thinking

• Problem resolution • Computer proficiency

• Team collaboration • Adaptability to new technology Auto Detailer/Reconditioning Associate, 09/2024 - Current Carvana – Charlotte, NC

• Wash cars and trucks daily for auto dealership.

• Enhance customer satisfaction by providing thorough interior and exterior detailing services.

• Maintain a clean and organized workspace, ensuring optimal workflow and safety standards.

• Cleane upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices. Exceed client expectations by paying close attention to detail and promptly addressing any concerns or issues, resulting in a strong reputation for excellence within the community.

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Package Handler, 04/2023 - 06/2024

FedEx – Charlotte, NC

• Followed safety regulations to maintain safe work environment.

• Improved package handling efficiency by implementing proper sorting and organizing techniques. Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.

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• Reduced damage rates for packages through careful handling and adherence to safety protocols. Team Member, 04/2022 - 04/2023

Autobell – Charlotte, NC

• Developed strong customer service and product knowledge skills to enhance individual and team PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

performance.

• Kept work areas clean, organized, and safe to promote efficiency and team safety.

• Operated register to process payments and collect cash payment for order totals. Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.

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• Contributed to team success by completing jobs quickly and accurately. Developed strong customer service and product knowledge skills to enhance individual and team performance.

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Associate, 05/2019 - 07/2019

Sam's Xpress Car Wash

Direct Guests to entrance of wash station and/or guide automobiles onto conveyor of automatic mechanism

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• Cleans front and rear of vehicle using brush and detergent Activates wash mechanism and observes operation to detect operational issues with a focus on safety and service always

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• Assist Guests with pay station and product and services

• Greet and talk with guests after their wash is complete

• Ensure car quality

• Assist with the operations to open and close the operation including cleaning Associate Cleaner, 10/2017 - 05/2019

N'Genious Cleaning Services

• Company Overview: Commercial cleaning franchisee associate

• Responsible for trash disposal, bathroom maintenance and flooring

• Clean and supply designated facility areas

Perform various cleaning actions such as dusting, sweeping, vacuuming, mopping, cleaning ceiling vents, restroom cleaning etc

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• Perform and track routine inspection

• Perform and track maintenance activities

• Order supplies according to established guidelines and procedures

• Commercial cleaning franchisee associate

Information Technology Candidate, 11/2024

DeVry Education - Charlotte, NC

Associate of Science: Fire Safety Management

Central Piedmont Community College - Charlotte, NC EDUCATION

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