Customer Service Quality Control
Resume:
Jay Killough
I will be an amazing asset to your organization. Hard working, punctual, and trustworthy. I will get the job done with a smile
Warsaw, MO 65355
**************@*****.***
Professional Summary
• U.S. Army Quartermaster; Veteran
• Awarded Presidential Unit Citation for Excellence in Military Service
• Management & Customer Service
• Manufacturing & Packaging
Authorized to work in the US for any employer
Work Experience
Shred Knockdown
Schreiber Foods-Clinton, MO
May 2024 to Present
High paced manufacturing environment
Hourly inspections of Harp cutter and dual shredders. 40 pound blocks of cheese shredded into your favorite toppers. Strict food safety guidelines and quality control. Line movements closely monitored for time, quality, and safety. Extreme team environment. Clean and highly sanitized constantly. Wear personal protective equipment. Mandatory monthly improvement courses. Food handler Safety certified Packaging Specialist
Flora Farms-Humansville, MO
February 2023 to March 2024
Daily assembly of packaging materials.
Precise Weighing of products in a high paced environment. High standards of quality control. Received awards for most weight processed weekly. Kept a clean and sterile work station. Trained new hires. Team player with great communication skills. Inventory counts and control using metrics and batch identifiers. State Licensed
Customer Service Tier 2 Specialized
Zappos.com/Amazon-Las Vegas, NV
November 2017 to February 2023
Customer service supervisor with an online retailer providing exceptional customer service at all times known as the RDesk. 100+ inbound customer service calls mixed with new agent calls with questions and resolutions to customer inquiries . Occasional transferring of the agents dissatisfied customers for highly trained and specialized resolutions . Utilized multiple platforms including Jira ticketing system, UPS for shipping and tracking, and multiple backend Amazon programs for statuses on shipments . Highly proficient with all Microsoft Office programs . Maintained a high standard on all metrics and customer satisfaction surveys
Inbound CS Rep
Sykes Enterprises-Las Vegas, NV
July 2014 to November 2017
Inbound Customer service for Sony Playstation as a business operating partner. High expectations on metrics. Fast paced environment utilizing CSR programs to satisfy all customer's needs. 150 plus calls daily. Customer satisfaction surveys given out with each call. Utilized Microsoft programs Word and Excel Manager, Dj, Security
Two M Inc. Diamond-Las Vegas, NV
November 2009 to July 2014
Managed a staff of thirty. Responsible for accurate safe counts, money drops, and the general security of the club. Entered and tracked high-end sales up to 30k in one shift. Responsible for excellent customer service in a high paced environment.
Education
B.A. in Communications
Fitchburg State University-Fitchburg, MA
September 1997 to May 2001
Skills
• Customer service
• Order entry
• Warehouse experience
• Inventory Control
• Customer support
• Conflict management
• Microsoft Office
• Order picking
• Adobe Photoshop
• Management
• Military
• Forklift
• Graphic design
• Account management
• Cash handling
• Quality control
• Inventory management
• Data management
• Retail sales
Certifications and Licenses
Forklift Certification
Enrolled Agent
March 2023 to March 2025
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