Information Systems Technical Support

Ronald Ziegenhorn

North Little Rock, AR *****

Cell 501-***-****

email ******.**********@*****.***

EDUCATION

B.S. - Accounting, Arkansas State University, Jonesboro, AR

M.S. – Information Systems, Arkansas State University, Jonesboro, AR

SUMMARY

I first used my accounting skills on data processing projects to reduce costs for company long distance. I moved on to the Payroll, General Accounting and Labor Systems. I completely rewrote the Labor Audit to ensure that the Labor and Payroll Systems were never out of balance. Rewrote the process for phone rate changes. I am a quick study and have often been called upon to work with obscure programming languages to facilitate conversions.

Extensive experience and skills in the following areas:

DOCUMENTATION (10+ years) System Conversions

CICS (10+ years) Systems Analysis and Design

COBOL (10+ years) Coding and Testing

DATABASES (10+ years) Troubleshooting and Crisis Management

EASYTRIEVE (10+ years) Training and Implementation

VSAM (10+ years) Mainframe development

Certificates

Python – Coursera

Technical Support Fundamentals -- Coursera

PROFESSIONAL EXPERIENCE

Somebody Loves Me Creations, Little Rock, AR July 2014 to March 2023

Treasurer--responsible for all financial aspects of the non-profit's operations, including tax

filings, bookkeeping and state and federal paperwork filings.

Blue Cross Blue Shield, Little Rock, AR January 2001 to July 2011

Systems Analyst Programmer III

As part of the Medicare Maintainer team, I was responsible for development and maintenance of the Fiscal Intermediary Standard System (FISS) for processing Medicare claims as well as the

sole maintainer for the Casework system which tracked Medicare secondary payer accounts for six states.

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