Home Care Intake Coordinator
Resume:
Louisa Osorio
Bronx, NY *****
*.********@*****.***
Education:
● High School Diploma/ GED Adult Learning Center 2007 Certification:
● Medical Billing & Coding in Hostos Community College 2013 Skills:
● Health Information Tech Medical Office Digital
● Knowledge of Practice Fusion
Languages:
● English
● Spanish
Experience:
UJCES Home Care, Bronx, NY
Intake Coordinator Nov 2021 – Dec 2024
● HHA Exchange input patient/new employee demographics
● Identify urgent or high-risk cases and escalate when necessary.
● Record case details accurately in case management or electronic health systems.
● Answer/Make calls to patients to schedule pcp appointments, hra medicaid application, state nurse visits, uas insurance nurse
● Fill out application for either patient, hha, pca new employee
● Create excel document for presentations
● Scan, file, copy, fax, transfer calls to correct department Fidelity Home Care, Bronx, NY
Intake Coordinator Nov 2020 – Nov 2021
● Conduct required on boarding for new hires (background check; pre-employment physical; E-verify, home care registry)
● Maintain and administer HHA training, Inservice schedules
● Ensure that all new hire employee documents are completed
● Maintain case notes, follow-up logs, and updates
● Relay relevant case information to ensure smooth handoffs.
● Prepare case summaries or intake reports to support eligibility or treatment planning decisions.
● Contact patients to schedule appointments with pcp, physical therapy and transportation
● Provide daily reports on new hires and patients
Incare Home Care, Bronx, NY
HR Resource Coordinator Dec 2018 – Mar 2020
● Contact HHA for orientation
● Answer multi lines, fax, scan, copy
● Input documents into HHA exchange and patient spreadsheet
● Verify aides on SAM, OIG, OMG, FINGERPRINTS, HIPPA documents
● Inventory control, Receiving and Shipping, Prepare weekly reports
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