System Administrator It Support

Washington, Dc, Metro Area 571-***-**** *****.*******@*****.***

PROFESSIONAL SUMMARY

Over 10 years of experience as IT Support offering hands-on expertise on managing user accounts, passwords, user privileges, and access controls while creating and installing hardware to ensure a reliable optimized infrastructure. I specialize in implementing cutting-edge solutions that enhance protection of sensitive data and operational efficiency.

Stratford University, Woodbridge, VA

Master’s in Information Systems May 2021

Westwood College-Ballston VAB, Arlington, VA

Bachelor of Science in Information and Network Technology July 2015

Security Clearance: (Public Trust MBI/Active)

U.S. Marine Corp - Veteran

Security + Network +

CCNA Security (Cisco Network Associate Security)

CCNA Certified (Cisco Certified Associate Routing and Switching)

CCENT Certified (Cisco Certified Entry Network Technician)

MCSA (Microsoft Certified Solutions Associate 2012)

- Windows 7, Windows XP, Window Server 8, Linux, MS Server 2008, MS Server 2012 R2, MS SQL Server, and MS IIS

- TCP/IP, Trouble Shooting, WAN/LAN, IP Configuration, VLAN Configuration,

Technical Troubleshooting, ACL Configuring, Spanning Tree Protocol, OSPF, EIGRP, BGP, RIP

– SCCM, Bigfix, Acas/Nessus, Retina, Card Installation, Software Installations, Systems Set-Ups, Desktop Hardware Network Essentials, Network Essentials, Database Management, Linux Operating System, Data backups, Windows Server 2008 R2 SP1, Windows 7 PROFICIENCIES – Windows Deployment Service(WDS), Testing of local area network (LAN), wide area network (WAN), hubs, (Cisco)routers, switches and related networking equipment, Identifies, locates, and resolves network failure and evaluation, user and security group active directory administration, configuring routing protocols (EIGRP and OSPF), data backups and disaster recovery ability

Infotrend, Inc, College Park, MD 09/2024 – 03/2025

(Contractor with DEA)

Sr. System Administrator

Hours Worked: 40

Create and manage virtual machines using virtual templates.

Lead System Administrator to manage Windows 10/11 for end-users per organization’s procedures and policies.

Created documentation on standards and procedures for installing and configuring operating systems.

Lead System Administrator to oversee the installation, configuration, and maintenance of hardware and software systems.

Perform Nessus scans for vulnerability assessments to remediate.

Create, change, and delete user accounts per request.

Granted users access to shared folders.

Longeviti, LLC, Sterling, VA 08/2020 – 09/2024

(Contractor with DEA)

Sr. System Administrator

Hours Worked: 40

Create virtual machines using Windows Server 2012, 2016, and 2019 templates.

Performed risk assessments, update and review System Security Plans (SSP) using NIST 800-18.

Monitored system health and performance using Nagios and Solarwinds.

Communicate with end-users to provide technical support to ensure performance functionality.

Configured and managed certificates installed on Web servers to ensure eDiscovery functionality.

Lead System Administrator to ensure that system backups and recovery are in place to ensure data is safeguarded.

●Built and configured 2012, 2016, and 2019 server in VMware and Microsoft Hyper-V environments.

Performed User Account management, data backups, user’s logon support.

Vector Talent Resources (MITRE), Vienna, VA 02/2020- 08/2020

System Administrator

Hours worked: 40

●Create virtual machines using Windows Server 2008, 2012R2, and 2016 templates within VMware environment.

●Create Incident/Problem tickets in ServiceNow to resolve known issues.

●Created documentation for operating systems and applications.

●Installed and configured MSSQL 2019 on Windows Server 2019.

●Installed and configured of SCCM 2016 site server, and distribution points.

●Creation of templates from VMs and deploying VMs from Templates

●Created Powershell scripts for automating tasks and troubleshooting configuration issues.

Robert Half Technology (Washington Adventist University), Takoma Park, MD 04/2019- 02/2020

Network/System Administrator

Hours Worked: 40

●Built and configured 2012, 2016, and 2019 server in VMware and Microsoft Hyper-V environments.

●Configure QNAPT NAS storage to ensure sufficient server performance.

●Monitored and managed virtual server performance and resource utilization using Nagios

●Managed users and computers through Active Directory GPO.

●Primary contact for user password policies and account lockout policies

TekSystems,Inc (Mary Washington Healthcare), Fredericksburg, VA 10/2018- 03/2019 System Administrator

Hours Worked: 40

●Experience with SCCM configuration Manager for the remote management of Windows Serves, Image deployment, and Operation System Patching

●Managed and monitored virtualized storage solutions, such as Dell EMC

●Monitored virtual machines – Monitor and create alerts, configured diagnostics and storage monitoring.

●Support virtual desktops and applications Citrix

●Grant user access to shared network folders

Jacobs Blue Canopy (Blue Canopy), Reston, VA 05/2017-10/2018 System Administrator

Hours Worked: 40

Deploy patches and updates to Windows systems using VMware vSphere Client.

Verify vulnerabilities in systems using Nessus Tenable.

1 year of implementing AWS solutions including Amazon EC2, ELB (Elastic Load Balancing), and Auto Scaling of VMs

Expert in Install, administer, and configure Splunk Enterprise Server and Splunk Universal Forwared in large distributed environment.

Lead System Administrator to aggregate, and configure NetApp OnCommand System Manager

Deployed bug fixes and updates to Red Hat virtual machines using Red Hat Satellite.

(Agilex Technologies) Accenture Federal Services, Chantilly, VA 08/2015- 12/2016

Sr. Security Analyst, Team Lead

Hours Worked: 40

Security Sr. Analyst for the U.S. Veterans Affairs (VA) working with Government Security Officers to secure world-wide and enterprise-wide information systems.

Created queries using SQL Server.

Installed OS on IBM servers such Window Server 2008 R2 and window Server 2012 Rs.

Created and modified user mailboxes using Exchange 2016.

Created and managed distribution groups using Exchange 2016.

TekSystems Inc., Washington, DC/ Crystal City, VA 01/2015- 07/2015 Deployment Technician

Serves as lead on all security tasks on the contract.

Worked independently making steady progress toward established due dates.

Ability to work in fast pace environment to assist customers.

Provided excellent communication skills .

Interfaced with clients locally to provide application support, guidance, and troubleshooting.

Responsible for patch management and deployment of patches using IBM Endpoint Manager.

Systems Administrator

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