Customer Service Data Entry

Sherene Jacosalem

**** ******** **

Simi Valley, CA, 93065

Phone: 805-***-****

Email: **********@*****.***

Ability summary

Outstanding customer service, communication, and interpersonal skills. Highly adept at assisting co- workers and customers utilizing best practices. Detail oriented, strong organizational skills with ability to carry out tasks with minimal supervision. Objective

To obtain a role in which I can apply my educational background and time management skills to provide quality assistance. Well-developed communication and customer service skills. Account Representative

Westlake Financial Services, Agoura Hills, CA

Clerical, customer service, collecting payments from customers. Answered incoming high volume phone calls, and did outbound calls to customers. Data entry. Scheduled appointments and scheduled payment arrangements. Offered solutions to customers to bring them current on their past due bill. Updated customer information, emailed customers. Operated computers, Maintained financial account records

Prepared documentation for transactions, or regulatory compliance Transcribed spoken or written information

Scheduled appointments

Compiled data or documentation

Interacted With Others

Answered telephones to direct calls and provided information Transferred calls to appropriate department

Sent information, materials or documentation

Collected deposits, payments or fees

Referred customers to appropriate personnel

Relayed information to appropriate department

Account Executive

Sunlight solar, Westlake Village, CA

Handled inbound and outbound calls, scheduled appointments, data entry, updated customer information, answered questions customers had regarding account, customer service, sent emails to customers, scanned and faxed documents. Interviewed customers to collect information. Interacted With Others

provided information to customers

Sent information, materials or documentation

Referred customers to appropriate personnel

Relayed information to appropriate personnel

Employment history

General High School Curriculum

High School Diploma

Education and training

Preferred method of contact: 805-***-****

Lewisville High School, Lewisville, TX

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