Business Analytics Customer Support

Deepika Konakanchi

Columbus, US *****

469-***-**** ****************@*****.***

PROFESSIONAL SUMMARY

• Versatile professional with a foundation in public administration and business analytics, empathetic and detail-oriented professional with hands on experience in customer service, financial data support, content moderation and educational roles.

• Adept at helping clients make informed financial choices through data interpretation, empathetic communication, and tailored solutions. Known for resolving complex service issues efficiently while maintaining high customer satisfaction. Currently enhancing analytical acumen through an M.S. in Business Analytics to better support individuals and teams in achieving financial wellness.

WORK EXPERIENCE

CUSTOMER SUPPORT EXECUTIVE 05/2020 to 02/2021

Incnut (SkinKraft) - Hyderabad

• Resolved customer login, order tracking, and product concerns with a 90%+ satisfaction rate

• Utilized tools like Diablo, Intercom, and Spear-on to reduce issue resolution time by 30%

• Identified root causes behind recurring problems and suggested improvements to support processes

• Assisted customers with product guidance, offering personalized solutions and upselling where appropriate

• Strengthened relationships through clear communication, empathy, and proactive support CONTENT MODERATOR 05/2021 to 08/2022

Accenture - Hyderabad

• Reviewed diverse ad content, including text, images, audio, and video, ensuring alignment with platform policies and content guidelines.

• Analyzed and interpreted policy updates from the internal database to accurately assess and moderate user-generated content.

• Delivered consistent, policy-compliant decisions while maintaining strict confidentiality and adhering to standard operating procedures.

• Improved content quality by editing submissions for grammar, style, accuracy, and platform suitability.

• Collaborated with cross-functional teams to enhance content visibility, accessibility, and discoverability across digital platforms.

PROFESSOR (ASSISTANT ROLE) 09/2022 to 04/2023

Kasturba Women's College - Hyderabad

• Guided graduate students in research and project work; helped develop strong analytical and presentation skills

• Incorporated real-life economics and policy examples to enhance student understanding of financial systems

• Delivered lectures focused on public administration, governance, and socio-economic policy frameworks

EDUCATION

St. Francis College - Brooklyn, NY Master of Science Business Analytics, 08/2023 to Current

Nizam College, Osmania University - Hyderabad Master of Arts Public Administration & Political Science, 06/2020 to 05/2021 GPA: 9.6

Kasturba Gandhi College, Osmania University - Hyderabad Bachelor of Arts Political Science, Economics, Public Admin, 05/2016 to 05/2019 GPA: 8.7

I-TECH - Bhadradri Kothagudem Technical Certificate Computer Education, 01/2015 to 01/2016

CERTIFICATIONS

Merchandising Job Simulation, 04/01/24

Omnichannel Marketing Simulation, 04/01/24

Markets Sales & Trading Simulation, 03/01/24

Software Engineering Simulation, 12/01/24

Advanced Software Engineering, 03/01/25

LANGUAGES

English

Hindi

Telugu

SKILLS

• Financial Customer Support

• Empathy & Active Listening

• Data Validation & Analysis

• SQL

• Python

• CRM Tools

• Cross-Selling & Upselling

• Microsoft Excel

• Microsoft PowerPoint

• Strategic Thinking

• Problem Solving

• Content Review

• Policy Compliance

Research and analysis

Student data analysis

Academic advising

Motivation

Time management

Critical thinking

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