Support Specialist Help Desk
Resume:
Michael Crews
IT Desktop Support Specialist
Port Huron, MI 48060
**********@*****.***
Resourceful in IT Help Desk Support with 31 years of experience in end-user desktop technical support, and networking issues. Proficient in troubleshooting hardware and software problems, configuring VPN connections, and managing printer queues. Skilled in Microsoft Office and Windows operating systems. Proven ability to provide excellent customer service and manage help desk tickets. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Desktop Support Specialist
Alpha Star Technology,LLC-Port Huron, MI
May 2016 to Present
• Provided technical support to end-users, troubleshooting hardware and software issues promptly
• Installed, configured, and maintained desktops, laptops, printers, and other peripheral devices
• Collaborated with cross-functional teams to diagnose and resolve complex network connectivity problems
• Performed system updates and patches to ensure optimal performance and security of Windows
• Conducted hardware inventory management to track assets and maintain accurate records
• Assisted in the planning and execution of technology upgrades across the organization's infrastructure
• Configured VPN connections for remote users ensuring secure access to company resources
• Provided remote support to off-site employees via remote desktop tools
• Managed printer queues, and print servers, and resolved printing issues for end users
• Researched new technologies to recommend hardware/software upgrades that enhance productivity IT Technical Support Specialist
CCW Technology-Port Huron, MI
April 2004 to May 2016
Responsibilities:
• Local/networked printing, e-mail, connectivity, remote access, & hardware issues
• Repaired and upgraded various computer hardware and software
• Build\deploy new workstations (desktop & laptop PC's)
• Troubleshoot laptop & PC hardware such as DVD-ROM, hard drive, motherboard, power supply, computer fan, NIC, monitors, LCD screens, & warranty repairs
• Log, prioritize, assign & troubleshoot all calls, voicemails, emails, tickets & walk-up requests reporting technical problems. When appropriate, determine the proper group for escalation Computer Support Technician
PORT HURON AREA SCHOOL DISTRICT-Port Huron, MI
October 2001 to April 2004
Responsibilities:
• Installed, configured, and maintained computer systems, networks, printers, and other peripherals for Teachers and Students
• Performed hardware and software troubleshooting, diagnosing, and resolving technical issues for the entire School District
• Provided excellent customer service by promptly responding to tickets and resolving technical concerns
• Assisted in the setup and maintenance of servers, including installation of Windows and Office Suite software
• Upgraded hardware components such as RAM, motherboards, CPU, and hard drives to improve system performance
Computer Lab Support Specialist
St. Clair County Community College-Port Huron, MI
January 1989 to October 2001
Change
Responsibilities:
• Responsible for setup, troubleshooting, and upgrades of facilities software and hardware on desktop and laptop
• Troubleshoot issues in Twelve computer labs, supported over 1000 computers on campus
• Managed and resolved help desk tickets promptly, ensuring minimal downtime for users
• Assisted in the development of Norton Ghost, procedures, and documentation
• Performed regular system updates and patches to ensure optimal performance and security
• Installed, configured, and maintained computer systems and peripherals in computer labs
• Managed and maintained Blackboard server and network infrastructure of routers Education
Diploma
Port Huron High School - Port Huron, MI
September 1989 to May 1993
Enroll in a selection of Information Technology college courses. Skills
• MICROSOFT OFFICE
• MICROSOFT WINDOWS
• Remote Access Software
• Computer Hardware
• Computer Networking
• Technical Support
• Operating Systems
• LAN
• Help Desk
• Desktop Support
• Network Support
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