Project Manager Scrum Master

Susan A. Lyons

763-***-**** *********@*****.***

Project Manager

Accomplished, visionary and goal-oriented IT and Product Development professional, with a focus on strategic pricing, market trends and developing new competitive products. I am skilled in time, budget and schedule management. Proven track record of success in developing business requirements and supporting the development of processes and tools. Certified SaFE CSM, RTE and CPO in non- scaled and scaled methodology (OSAM and Less). Power BI, Tableau, Excel, Rally proficient

Skills

Scrum, Agile, Waterfall Data Analysis & Reporting Design Project Management Leadership Training Brand Management Forecasting & Market Sizing

Experience

EnGenius Consulting - Bloomington MN- Contract

Assignment-Department of Homeland Security- US Customs and Border Patrol

Support Human Resources

Applicant Background Checks

Optum - United Health Group - Minnetonka MN- Permanent

Sr IT Program Manager

Served as PM for Specialty Benefits (Vision, Dental, Hearing), as well as Scrum Master for the UDW Data Warehouse for projects of 2M + annually.

•Ensured the team does not go over budget and delivered on time.

•Focused on financial, billing, and reporting from multiple sources.

•Performed PM responsibilities (time, budget, schedule).

•Provided Financial and Program oversight for multiple lines of business.

Nordstrom Bank- Denver CO

Sr. Business Analyst/Project Manager – Development- Permanent

•Project lead for banking applications, Credit Cards, Debit Cards, and affiliated marketing programs.

•Aided development of depository and payment processes and tools from the front-end applications (Web, VRU) to the host.

•Managed projects between Nordstrom and technology vendors- HP, Oracle, DCI (Data Center, inc), Citrix, First Data (host provider), Tele check and Visa.

Sprint Business

Group Mgr. Market Development- Dallas, Texas- -Permanent

Provided strategic pricing recommendations for all Sprint Business Data Communications Products and Services, domestic and international.

•Consistently met product line revenue targets year over year for the Sprint Business data product lines more than 1M per product

•Developed strategic market direction, brand management, market sizing, forecasting and provided direction to the implementation team, including alpha / beta testing.

Education

Dorsey Business School, MI- Certificate

Certified Scrum Master, Certified Product Owner, Scrum Alliance Certified- License Current

PMP (Project Management Professional)

Certified on Nortel and AT&T switch Administration

Minnesota Real Estate CE – Real Estate

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