Network Technician
Resume:
PROFESSIONAL SUMMARY
Accomplished Network Support Technician with a proven track
record at Sagetech, enhancing network efficiency and security. Leveraged expertise in network troubleshooting and firewall management, alongside exceptional problem-solving abilities, to automate operations and improve team efficiency. Demonstrated leadership in project collaboration, ensuring seamless network functionality and superior end-user support.
EXPERIENCE
Network Support Engineer
August 2023 - Present Sagetech, LAKEWOOD, NJ
Computer Technician
May 2022 - January 2023 AdvancePC Tech, LAKEWOOD, NJ
Performed regular maintenance tasks such as patching, firmware upgrades.
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Supported end-users with their connectivity needs by providing assistance with internet access or email setup.
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Implemented access control policies for secure remote access to corporate networks.
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Provided technical support to network users in a helpdesk environment, troubleshooting hardware and software issues related to networking.
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Installed new hardware and software systems and components, ensured integration with existing network systems.
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• Experience with SonicWall routers.
Handled customer complaints and escalated issues according to procedures.
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Delivered support for internet service and connectivity-related issues pertaining to operating system, PC, and browser configuration.
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Performed root cause analysis on hardware and software malfunctions; recommended appropriate corrective actions.
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Installed and configured hardware components such as motherboards, processors, RAM, hard drives, optical drives and other peripherals.
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Installed necessary drivers for peripheral devices such as printers, scanners and web cameras.
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CONTACT
347- 423-5335
********@*****.***
Lakewood, New Jersey 08701
SKILLS
• Network troubleshooting
• IP addressing and subnetting
• Wireless networking
• Teamwork
• Attention to detail
• Active directory
• Excellent communication
• TCP/IP protocol
YITZCHOK ROOZ
Computer Technician
March 2021 - May 2022 Accurate Data Services, LAKEWOOD, NJ Office Assistant
September 2016 - March 2020 Fenmoor Homes, LAKEWOOD, NJ Configured BIOS settings on various machines according to customer needs.
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Handled customer complaints and escalated issues according to procedures.
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Delivered support for internet service and connectivity-related issues pertaining to operating system, PC, and browser configuration.
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Performed root cause analysis on hardware and software malfunctions; recommended appropriate corrective actions.
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Installed and configured hardware components such as motherboards, processors, RAM, hard drives, optical drives and other peripherals.
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Installed necessary drivers for peripheral devices such as printers, scanners and web cameras.
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Configured BIOS settings on various machines according to customer needs.
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Performed data entry tasks with accuracy and speed utilizing MS Office applications such as Word, Excel, PowerPoint.
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Organized and maintained filing systems to ensure efficient document retrieval.
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Supported staff by performing data entry and completing administrative duties.
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EDUCATION
Completed coursework towards A+ Certification Course August 2020
Ocean County Vocational Technical School
CompTIA A+ Certified
REFERENCES
Mr. Kaver — Fernmoor Homes
Director of Property Management Operations
Mr. Chaim Birnhack — Accurate Data Services
IT Senior Manager
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