It Support Information Technology

About Me

Dedicated individual with an unwavering commitment to personal and professional growth, driven by a fervent passion for advancing knowledge and acquiring new skills. Seeking to carve a path in the dynamic realms of technology or digital media, fueled by a desire to contribute meaningfully to the industry. Demonstrates a proactive approach to learning and skill development, poised to deliver impactful results through a blend of active experience and finely honed abilities. Education

NPower Houston, Technical Fundamentals

Information Technology Trainee- Houston, TX

o Training focused on industry-standard certifications including CompTIA's A+, ITF+, and Google IT Support certifications

o Hands-on experience with hardware, software troubleshooting, operating systems, networking, security, mobile device configuration, virtualization, and cloud computing Associates of Science, General Studies

Houston Community College - Houston, TX

Skills and Certifications

o Proficient in hardware and software troubleshooting o Knowledgeable in various operating systems including Windows, Linux, and Mac OS o Familiarity with TCP/IP protocols, networking devices, and security measures o Ability to configure and optimize mobile devices o Understanding of virtualization and cloud computing principles o Excellent communication and teamwork skills

o Strong problem-solving abilities

o Detail-oriented and organized

o Proficient in Microsoft Office Applications

Work Experience

Houston, TX

December 2020 to August 2023

Bilingual Academic Tutor

o Guided students in evaluating their academic progress and making informed decisions to excel in school o Collaborated with students to identify and address strengths and weaknesses in their study skills o Encouraged the development of effective study habits through Academic Support Services o Facilitated connections between students and other academic resources within their field of study Early Career Roles

Pharmacy /Cashier, Houston, TX January 2020 to December 2020 Academic Tutor Mentor, Houston, TX May 2015 to December 2018 Cindy

Flores 832-***-**** Nunez

*************@*****.*** Houston,

Certificates Earned:

o CompTIA ITF+

o Google IT Support

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