Business Development Sales Representative

WILLIAM SURIN

Brooklyn, New York ***** 718-***-****

************@*****.***

PROFESSIONAL

SUMMARY

Leader who focuses on results and has a track record of sustaining long-term growth. Motivated with experience managing large-scale projects, including budgeting and administration. Dedicated to learning, growing, and succeeding in. Highly motivated mentor who assesses individual and group performance in order to make improvements and set goals. Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding business. Recognized on a regular basis for outstanding performance and contributions to the industry's success. SKILLS Business Development: Initiated

two key partnerships which

resulted in revenue growth.

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• Documented and resolved.

• Managed

• Initiated

• Developed

• Solved

• Improved

• Established

• Guided

• Advised

• Consulted

• Trained

WORK HISTORY CHIEF OPERATING OFFICER 09/2017 to CURRENT Time Investments LLC Brooklyn Park, NYC

Implemented new service strategies to support increased workflow while maintaining service levels, lowering the client ratio.

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Assisted with the creation of a marketing strategy and advertising initiatives to better promote the facility to the general public.

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Maintained a client retention rate while negotiating and executing agreements with clients.

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• Maintained project quality with a hands-on management style.

• Increased profits by months through planning.

• Strengthened operations by proactively managing and optimizing. Improved operational efficiency and productivity by managing budgets, accounts, and Tasks.

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Conducted research into emerging industry trends and used what I learned to create new products, services, and strategies.

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SALES ASSOCIATE 01/2024 to 07/2024

Altice USA

WS

Enhanced customer satisfaction through personalized service and product recommendations.

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Collaborated with team members to achieve sales targets and improve overall store performance.

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Assisted customers with inquiries, ensuring timely resolution of issues and fostering loyalty.

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Maintained accurate inventory levels, utilizing systems for tracking and ordering products efficiently.

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Trained new associates on sales techniques and company policies to ensure consistent service delivery.

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Implemented feedback mechanisms to gather customer insights, driving continuous improvement in service quality.

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• Built relationships with customers to encourage repeat business. Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

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Helped customers locate products and checked store system for merchandise at other sites.

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• Engaged with customers to build rapport and loyalty. SALES REPRESENTATIVE 04/2021 to 10/2023

Charter Spectrum Brooklyn, NYC

• Consistently met or exceeded quota.

Increased brand awareness, implemented promotional campaigns, and used sales tactics.

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Attracted new customers and retained existing ones through proactive management of individual needs and development of robust solutions.

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Received award for providing exceptional service while driving strategic business initiatives in year.

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Provided support and mentoring to new team members as they learned various navigational duties, such as helping in new way to achieve growth.

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Had professional interactions with customers, peers, which aided in the development of clear communication and active listening skills.

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SALES REPRESENTATIVE MANAGER 11/2012 to 05/2017

Herbalife Distribution Center Carson, CA

Met sales and service targets by leveraging interpersonal communication skills and product knowledge to cultivate and secure new customer relationships.

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Created and deployed a forecast order system to organize new market entry processes.

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Increased the team's revenue totals by bringing in more than in personal sales.

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Initiated new product launch sales and marketing plans, including developing sales, distribution, and media strategies.

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Kept track of weekly sales in order to write detailed reports for senior management and streamline operations.

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Evaluated the motivation and performance of each location, analyzing data trends to determine the best methods for improvement.

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Developed and implemented new online marketing strategies that resulted in an increase in sales.

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Oversaw sales team operations, ensuring alignment with corporate strategies and goals.

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Developed training programs that enhanced product knowledge and sales techniques among representatives.

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Collaborated with marketing teams to design promotional campaigns that increased brand visibility and customer engagement.

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Mentored junior sales representatives, providing guidance on complex sales processes and client interactions.

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Regularly monitored team''s progress against established KPIs, providing feedback for continuous improvement in performance levels.

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Developed a high-performing sales team through regular training, coaching, and performance evaluations.

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MANAGING DIRECTOR 06/2004 to 07/2012

SW Management Inc Brooklyn Park, NYC

Maintained primary relationship accountability for clients, overall servicing responsibility, and client satisfaction to maximize the profitability of client relationships.

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Used performance data to evaluate and improve operations, as well as forecast needs and target current business conditions.

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Communicated with staff, patients, and healthcare providers to ensure the highest level of service.

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Communicated with staff, patients, and healthcare providers to ensure the highest level of service.

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Provided leadership to an executive team dedicated to achieving ambitious goals through well-planned strategies.

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Created and managed an annual budget with effective controls to avoid overspending, reduce burn rate, and support sustainability goals.

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Led performance evaluations, establishing accountability measures to ensure alignment with strategic goals.

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Increased overall company performance by implementing strategic management initiatives and streamlining operations.

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Cultivated a strong organizational culture built on integrity accountability teamwork which resulted in higher retention rates among staff.

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MAINTENANCE MECHANIC 03/1989 to 05/2004

United Parcel Service Brooklyn Park, NYC

• Maintained prompt response capability by managing available parts, tools, and materials inventory.

Performed electrical and mechanical repairs on production equipment, resulting in a reduction in downtime.

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• Set up a maintenance schedule for the machine.

Repaired equipment, usually restoring machines and tools to working order within.

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• Used to fabricate and modify unsafe equipment.

Collaborated with team members to troubleshoot complex machinery problems, enhancing overall operational efficiency.

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Analyzed equipment performance data to identify trends and recommend upgrades, contributing to long-term operational reliability.

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Troubleshot equipment breakdowns and performed preventive maintenance.

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Maintained accurate records for all repairs, upgrades, and preventative measures taken on various equipment types.

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Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.

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SALES REPRESENTATIVE MANAGER 04/1986 to 07/1988

Kirby Vacuum Sales & Service Mesa, AZ

Met sales and service targets of by leveraging interpersonal communication skills and product knowledge to cultivate and secure new customer relationships.

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Increased monthly gross sales from surpassing sales, revenue, and profit margin targets.

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Increased the team's revenue totals by bringing in more than in personal sales.

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Built relationships with international suppliers and worked with factories to develop, design, and select retail products.

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Conducted thorough competitor analysis to identify gaps in the market and capitalize on emerging trends for strategic advantage.

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Conducted market research studies to gather valuable insights on consumer preferences that guided decision-making processes.

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Increased sales revenue by implementing effective sales strategies and fostering strong client relationships.

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EDUCATION Some college (No degree) Electrical Plumbing Welding Boces Adult Ed, Long Island, NY

Associate of Arts Accounting and Finance 01/1992 Borough of Manhattan Community College, New York, NY ACCOMPLISHMENTS • Business Development: Initiated two key partnerships which resulted in revenue growth.

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