Customer Service Data Entry

CATHERINE LEBLANC

*********@*****.*** 626-***-**** El Monte, CA 91731

Summary

** ***** ******* **** *** State of California performing clerical duties. 10 years’ experience as a Seasoned Licensed Pharmacy Technician with strong leadership skills. Well-versed in all aspects of pharmacy, clerical and warehouse operation. Expert in filling prescriptions and stocking within fast-paced, high-volume settings. 6 years of experience adjudicating and analyzing disability claims, managing a case load.

Skills

Claims file management processes

Customer service and support

Verifying Orders

Pharmacy Operations

Stocking Shelves

Ordering and Stocking Medications

Data Entry

Labeling Prescriptions

Answering and Routing Calls

Prescription Refill Fulfillment

Dispensing Medications

Cash Register Operations

Prescription Filling and Labeling

Customer Service

Experience

Social Security Administration Covina, CA

Disability Evaluation Analyst

10/2011 - Current

Managed a caseload of 120 clients.

Adjudicate Social Security claims.

Analyze and evaluate medical and vocational information from various sources, reviewing for consistency, validity and sufficiency.

Confer with claimants to gather additional claims information and educate on claim processes, terms and conditions, requirements and ramifications of filing claim.

Communicate and follow up with medical providers, claimants, lawyers and public officials to provide invested parties with claim information and facilitate necessary participation.

Provide exceptional customer service.

Schedule appointments/exams.

Maintain data entry requirements by following data program techniques and procedures.

Conduct initial assessment to gather work history information, strengths and interests.

Department of Social Services Covina, CA

Program Technician

10/2006 - 10/2011

Data entry

Perform clerical and technical work and assistance for quality case reviews.

Customer service

Incoming, outgoing mail

Central filing

Process service bills

Pay invoices

Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.

Checked office supply levels, anticipated needs and placed orders for appropriate stock levels.

Skilled Nursing Pharmacy City of Industry, CA

Computer Technician/Data Entry Processor

06/2006 - 11/2006

Produced new orders in Rescot to manage samples and associated data

Teamed with peers, technicians and pharmacists to prioritize and complete orders.

Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.

Verified prescriptions and drug labels, documents and packages.

Prepared prescription labels, promoting accuracy in medication administration and dosing.

Receive, review, dispense and labeled prescriptions daily.

Entered patient and medication information into Rescot to generate prescription labels.

Premier Pharmacy Services Brea, CA

Pharmacy Technician

06/1997 - 06/2006

Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.

Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.

Interpreted and processed medication orders under supervision of pharmacist.

Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.

Refill medications, offered insight into over-the-counter products and verified insurance benefits.

Verified prescriptions and drug labels, documents and packages.

Prepared prescription labels, promoting accuracy in medication administration and dosing.

Worked with insurance companies to process claims, resolve problems and obtain payments.

Supervised inventory levels to maintain adequate supply of medications and medical supplies.

Prepared pricing and instruction labels for placement on prescriptions.

Entered patient and medication information into Rescot to generate prescription labels.

Education and Training

Rosemead High School Rosemead, CA

High School Diploma

06/1997

Mt San Antonio College Walnut, CA

General Studies

Pharmacy Technician license #30340

Issue Date 06/01/1999

Expiration 10/30/2027

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