Customer Service Front Desk

Tatianna Phillips

Phone: 202-***-**** Washington, D.C. Email: ***********@*****.***

Hospitality and Customer Care

Guest Service Agent Concierge Customer Service Aide Front Desk Associate Community focused college student with varied experience. Focused, hardworking individual with extensive customer service knowledge. Adept at managing interactions with a wide array of personality types with complete professionalism and courtesy. Able to function well as an independent worker or in coordination with other staff and management. Core competencies

● Extensive front desk and guest management experience

● Excellent ability to anticipate and respond to individual guest needs and preferences

● Superior skills in upholding security practices and preventing unauthorized entries

● Exceptional skills in handling diverse types of guests with courtesy and professionalism

● Strong ability to respond effectively to unusual and emergency situations

● Good oral and written communication skills

Skills

● Early childhood knowledge

● Employee training

● Problem solving

● Customer service

● Microsoft Office suite

● Event planning

Professional Experience

Amazon fresh Llc- Washington, D.C. January 2024-present Amazon Retail Associate

● Shop and drop off customer orders

● Help other departments with their duty

● Help the customer with their Amazon returns

● Help the customer shop

Whole Foods Market - Washington, D.C. July 2021- June 2023 In-Store Shopper

T. Phillips Resume Page:1

● Fulfillment of customer order( gathering food/ items)

● Bag the food/items ( order)

● deliver food to customers that pick their order

● Help stock food items in the store.

Amazon LLc- Washington, D.C. June 2020- June 2021

In-Store Shopper

● Gather all the items/ food for the customer service

● Bag the food up

● Deliver food to customers that pick their order

● Help stocking food items in the store.

Highland Dwellings Resident Council – Washington, D.C. Aug 2018 – June 2018 Council Aide

● Volunteer position with Highland Resident Council.

● Assists with Highland Resident Council providing support to council members.

● Coordinates logistics related to council meetings and related events.

● Prepares council meeting notices, agendas and minutes. Prepares briefing materials and other related informational material for meetings.

● Escorted new guests to assigned rooms.

● Received and fulfilled special guest arrangement requests.

● Greeted guests upon meeting arrival and departure.

● Takes notes and makes transcriptions of important and/or confidential material and correspondence.

● Maintains office coverage based on council meeting schedules. Youth Entrepreneur Institute – Washington, D.C. Feb 2018 – Aug 2018 Paid Intern

● Studied the process of starting and operating a business.

● Utilized social media for promotion.

● Created products and product logos.

● Learned and utilized various processes for clothing production such as 3-D printing, vinyl, and screen printing.

University of the District of Columbia – Washington, D.C. Jul 2017 – Aug 2017 Paid Intern

● Studied event planning, marketing, and product creation.

● Learned techniques for the design of various items including clothing, bedding, and more. Tinder Kids Care – Washington, D.C. Jun 2016 – Aug 2017 T. Phillips Resume Page:2

Assistant Caregiver

● Volunteer position.

● Provided daily updates to parents on the status of their children.

● Provided a safe environment for children to grow and develop. Anacostia Recreation Center – Washington, D.C. Jun 2015 – Aug 2015 Daycare Assistant

● Provided supervision to children 3 to 5 years of age.

● Prepared and served food.

● Maintained and stocked work area on a regular basis.

● Enhanced academic, social and emotional learning with the use of structured playtime and unstructured free play.

Thurgood Marshall – Washington, D.C. Jul 2014 – Aug 2014 Professional Student

● Studied core competencies for fundamental education. Education

Bachelor of Science - Business Management Expected Graduation Date: Dec 2023 University of the District of Columbia Washington, D.C.

● Relevant Courses include: Writing, and mathematics. High School Diploma Jun 2018

E.L. Haynes Public Charter High School Washington, D.C. T. Phillips Resume Page:3

Contact this candidate