Customer Service Nursing Assistant
Resume:
Klanda Brown
Houston, TX *****
*************@*******.***
Professional Summary
Experience in Healthcare and operations with an emphasis in tele-health care, call center environment and customer service, and a proven leader with the ability to analyze complex situations and develop creative solutions in demanding environment, also experience with Google Docs, Microsoft and PowerPoint
Work Experience
CNA - Certified Nursing Assistant
Capstone Healthcare Estates on Orem-Houston, TX
April 2024 to Present
CNA - Certified Nursing Assistant
Belmont Village Senior Living-Houston, TX
May 2023 to Present
PRN as needed
Customer Service Clerk
Randalls-Houston, TX
April 2023 to Present
Part time assistance with license tags, western union transactions CNA - Certified Nursing Assistant
Focused care Westwood-Houston, TX
February 2023 to January 2024
CNA - Certified Nursing Assistant
Brazos Presbyterian Homes Inc-Houston, TX
February 2023 to January 2024
Customer Service Phone Agent
Molina Health Care-Houston, TX
November 2021 to February 2023
Take inbound calls, adjust medical insurance, use Salesforce, MARC also Genesys and Google Docs Sales Associate
Bath & Body Works-Houston, TX
October 2021 to January 2022
Customer service, stock merchandise, cashier
Unit Clerk/Customer Service Rep
Allied Universal-Houston, TX
November 2020 to January 2022
Greet and Check in and out visitors, monitor facility, covid screenings/ temperature screenings, watch cameras, patrol parking lot. Answer incoming calls, and route callers to the right department or patient room. answer questions from patients and visitors regarding test schedules and medical care. Sales Team Lead
Payless Shoe Source-Houston, TX
November 2015 to July 2017
Interacting with customers, cashiering, restocking customer service, exceeding customer needs, online purchases . scheduling meetings, conducting interviews, answer telephone Certified Nursing Assistant
St. Dominic Village-Houston, TX
January 2012 to September 2015
Assist licensed nurses, help patients bathe and maintain proper hygiene, assist with feeding patients or ensuring they take their medication and assessing their patients' vital signs to notify staff of any changes. Assist patients with any needs
Sales Associate
The Children’s Place-Houston, TX
June 2009 to October 2012
Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service. Operating cash registers, managing financial transactions, and balancing drawers.
Sales Associate/ Department Manager
T.J. Maxx-Houston, TX
February 2008 to November 2011
Cashiering, layaway manager, went to different local stores to conduct inventory and interviews, restock, online orders, manage employees, Achieving established goals, updating store models Leasing Agent
Yellowstone Apartments-Houston, TX
September 2002 to November 2010
Presenting properties and provided amenities in a positive light to prospective tenants, Act as a landlord for property, Advertise available properties using a variety of media and promoting materials, Confirm rental application data and personal references, collecting rent, conduct background screenings. Inbound and outgoing calls. Provide customer service to apartment tenants when needed. Assistant Manager/Jewelry Coordinator
WalMart SuperCenter-Pearland, TX
August 2001 to January 2008
Manage employees in department or other departments when needed, scheduling, inventory, restock freight, assisting with hiring manager, customer service, cash handling, supervising Education
High school diploma
Nursing Licenses
CRNA
Expires: September 2025
State: TX
Skills
• Microsoft Word
• SharePoint
• Mentoring
• Nutrition
• Patient monitoring
• Typing
• Compliance management
• Medical terminology
• Meal preparation
• Computer skills
• Live chat
• Cash handling
• Data collection
• Windows
• Anatomy knowledge
• iOS
• Caregiving
• Vital signs
• Front desk
• Home health
• Long term care
• Cashiering
• Retail management
• Hospitality
• Customer service
• Microsoft Excel
• Upselling
• Telemarketing
• Communication skills
• Patient observation
• Cooking
• Customer support
• Memory care
• Microsoft Office
• Marketing
• Documentation review
• English
• Technical support
• Firewall
• Information security
• Inside sales
• VPN
• Clerical experience
• Order fulfillment
• Food preparation
• Help desk
• Computer networking
• Hospice care
• Hospital experience
• Senior care
• Research
• Analysis skills
• Content management systems
Certifications and Licenses
CPR Certification
BLS Certification
CNA
October 2000 to September 2025
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